Senior Technical Support Executive

6 days ago

Chennai Navi Mumbai, India Jibe Development Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Department Support

Module : QHSE - Quality Health Safety Environment

Job Responsibilities

  • Assist JiBes Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
  • Ability to understand the clients business requirements.
  • Translation of business complexities or issues received to internal functional subgroups and vice versa.
  • Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
  • Ensure complete compliance of ticketing tools and report metrics daily.
  • Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
  • Assist in Data building activities as and when required.
  • Testing of system application as and when required.
  • Ability to understand the clients business requirements.
  • Follow-ups within and inter departmental for internal and external issues.
  • Manage, Create and train internal & external employees on various mechanisms of self-help contents.
  • Report compilation and forwarding to management.
  • Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely.
  • Day to day follow-ups with the vessel and office on IT hardware and software issues.
  • Ability to plan, prioritize tasks and manage all open issues and tasks.

Qualifications and Skills

  • Any Graduate with minimum 4+ years of relevant experience.
  • Excellent English Writing skills with grip on nonverbal (mail) communication
  • Problem solving skills; Ability to prioritize tasks
  • Self-motivated, independent and meticulous with an eye for details.
  • Sailing Experience / Shipping Knowledge is preferred.
  • Team player with good interpersonal and communication skills.
  • Basic knowledge of cloud services.
  • Good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • Ability to work well as a team player with a strong customer focus.

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