AVP- Citizen Development Delivery

2 days ago

Delhi, Delhi, India Impetus Career Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

WE ARE HIRING FOR AVP- Citizen Development Delivery

Location - PAN INDIA

Experience -14+Years

Responsibilities


• Able to manage group developer, Sr developer for custom app delivery.


• Configuration/Customization of the ServiceNow platform, including creating workflows.


• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.


• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.


• Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).


• Use scripting tools and ServiceNow functionality to automate rote tasks fulfilment in ServiceNow.
• Perform integrations and process automation using Service Now Orchestration.


• Experience with ServiceNow App Engine and custom/scoped app development experience


• Load, manipulate and maintain data between ServiceNow and other systems.


• Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.


• Collaborate with team members and business users to clarify requirements and confirm design/implementation.


• Follow set coding best practices and standards.


• Foster a collaborative and team-oriented environment.


• Adhere to the system development life cycle (SDLC) processes.


• Test and debug team solutions.


• Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.


• Document processes/solutions/fixes in Knowledge Base.


• Maintain a regular and predictable work schedule.


• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.


• Perform other duties as necessary.

Qualifications we seek in you Minimum Qualifications


• BS degree or higher in Information Technology or a related technical field plus related experience.


• Strong analytical, problem solving, and collaborative skills.


• Thorough understanding of ITIL/ITSM processes.


• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).


• ServiceNow implementation experience in custom application or any module in SN product line
• Experience in CMDB, Discovery and integration with other external modules.


• Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.


• Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)


• Hands-on experience developing using JavaScript.


• Hands-on experience working with relational databases.


• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.


• ServiceNow Certified Application Developer.
• Experience utilizing Agile/SCRUM Methodologies.
• Understanding of the systems development life cycle (SDLC) processes.


• Strong understanding of troubleshooting principles and practices


• Ability to work independently and take initiative in problem solving.


• Proficient critical thinking, analytical, problem-solving, and reasoning skills


• Must be able to learn and support new and fast-changing technologies.

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