Travel Sales Consultant

15 hours ago

Mohali, Punjab, India ASITUJ Full time ₹ 2,00,000 - ₹ 8,00,000 per year

At
Travelay
, we redefine how people book and experience travel. We're a global, U.S.-based travel brand that believes in
human-first support, transparent fares, and smooth travel experiences
. Our mission is to simplify flight and vacation bookings through personalized assistance and expert guidance, helping customers across
North America, Europe, Asia, the Middle East, Africa, and Australia
reach their destinations with confidence.

Position Overview

We're looking for
experienced, persuasive, and customer-oriented Travel Sales Consultants
to handle
inbound calls
from customers worldwide who are looking to
book flights, vacation packages, hotels, or make changes to existing itineraries
.

Your role will be to
convert inquiries into confirmed bookings
, ensuring every traveler gets the best fare, best route, and best service experience possible — the
Travelay way
.

Key Responsibilities

  • Handle
    inbound calls
    from global customers seeking to book or modify flights, travel packages, or ancillary services.
  • Identify customer needs
    , offer suitable travel options, and deliver accurate fare quotes.
  • Promote upselling
    opportunities — including upgrades, travel insurance, and value-added packages.
  • Maintain in-depth knowledge of
    global airlines, routes, GDS fares, and promotions
    to ensure best pricing and routing.
  • Ensure
    accurate booking entries
    in the CRM or GDS system and coordinate with ticketing and fulfillment teams.
  • Follow
    Travelay's call quality, compliance, and PCI DSS standards
    at all times.
  • Achieve and exceed
    monthly sales, conversion, and quality performance targets
    .
  • Build lasting customer relationships through
    trust, empathy, and product knowledge
    .
  • Coordinate with post-sales and customer care teams for smooth ticket delivery and after-sales support.

Required Skills & Qualifications

  • Minimum
    1–3 years of experience
    in
    travel sales / airline booking / call center (inbound or outbound)
    .
  • Proficiency in
    flight search, fare rules, exchanges, and reissues
    (GDS experience preferred – Amadeus, Sabre, or Galileo).
  • Excellent
    communication skills in English
    (additional languages are a plus).
  • Strong
    salesmanship, persuasion, and closing skills
    .
  • Ability to work in
    24/7 rotational shifts
    , including weekends or holidays.
  • Attention to detail and ability to handle multiple calls simultaneously.
  • Strong knowledge of
    international routes, fare types, and airline alliances
    .
  • Familiarity with
    payment processing, invoicing, and refund workflows
    is an advantage.

Preferred Qualities

  • A passion for travel and helping people explore the world.
  • Proven ability to meet or exceed targets in high-volume sales environments.
  • Calm and composed under pressure — especially during irregular operations or schedule changes.
  • Tech-savvy and quick learner with CRM or booking tools.

What We Offer

  • Competitive base salary +
    high sales incentives and bonuses
    .
  • Global exposure — interact with travelers from every continent.
  • Growth and leadership opportunities within a rapidly expanding global brand.
  • Comprehensive training on
    Travelay systems, tools, and compliance standards
    .
  • Supportive team culture focused on performance, discipline, and excellence.

Join the Human-First Travel Revolution

At Travelay, every booking starts with a conversation — and every conversation starts with a human.

If you have the
drive to sell, the passion to serve, and the confidence to lead conversations
, we want you on our team.

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