Travel Sales Consultant

2 weeks ago

Mohali, Punjab, India Asituj Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Customer Interaction: Handle inbound and outbound calls, emails, and chats to assist customers with travel-related inquiries, flight options, and concerns.

Sales Support: Provide quotes, assist with bookings, and support the end-to-end sales process.

Itinerary Planning: Help customers plan travel, primarily focusing on flights and related services in US market.

Target Achievement: Work towards achieving individual and team-based sales targets.

Relationship Management: Build and maintain strong client relationships to foster customer loyalty and repeat business.

CRM & Record Management: Update customer records, booking details, and interactions in the CRM system accurately (Hubspot)

Product Knowledge: Maintain up-to-date knowledge of travel products, airline policies, requirements, and promotions.

Documentation & Compliance: Ensure all travel documentation is accurate and compliant with US travel regulations.

Continuous Learning: Stay updated with travel trends, GDS systems, and industry best practices through regular training and self-learning.

Preferred candidate profile

  • Bachelors or Master's degree in Tourism, Hospitality, Business, or a related field (preferred).
  • 2–4 years of experience in sales, customer service, or a related role.
  • Proficiency in using CRM systems - Hubspot.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Experience in sales process or customer service roles in US Market preferably with Travel Brands.
  • Familiarity with GDS platforms (Sabre, Amadeus, Galileo) is a plus.
  • Good understanding of airline process & policies and international travel documentation.
  • Ability to think creatively and deliver solution-oriented outcomes.
  • Willingness to work in a fast-paced, target-driven environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

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