Cluster Manager – Operations

1 week ago

Delhi, Delhi, India Gappe Full time ₹ 4,80,000 - ₹ 7,20,000 per year

About Gappe

We're building India's first scalable, process-driven
gol gappe

brand — clean, consistent, and rooted in street food culture. Our mission is to bring
structure, hygiene, and daily control

into one of India's most loved yet unorganised food categories. By combining the flavour of the streets with the discipline of QSR systems, we're setting out to build a brand that can scale — across Delhi NCR and beyond.

Role Overview

We're looking for a
Cluster Manager – Operations

to lead the setup and day-to-day functioning of our
central kitchen

and
food cart network

.

This is a
hands-on leadership role

that requires a mix of operational expertise, process thinking, and people management. The ideal candidate has
experience building new kitchens, creating SOPs from scratch, training on-ground teams, and ensuring seamless daily execution

.

You'll be on the ground — launching carts, optimising systems, and ensuring every Gappe unit runs with the same consistency and hygiene standards.

Key Responsibilities

  • Set up and manage the central kitchen

– Oversee machinery installation, workflow design, and hygiene protocol implementation.

  • Create, document, and enforce SOPs

– Establish detailed standard operating procedures for kitchen operations, procurement, dispatch, and on-ground service.

  • Lead on-ground operations

– Supervise daily kitchen processes (portioning, packaging, dispatch), and ensure carts operate efficiently and consistently.

  • Train and develop staff

– Build a structured training system for kitchen and cart staff to ensure hygiene, service, and process discipline.

  • Oversee procurement, inventory, and logistics

– Coordinate with the procurement lead to maintain stock accuracy and minimise waste.

  • Drive performance metrics

– Track key indicators like daily sales, wastage, downtime, and customer feedback, ensuring continual improvement.

  • Build and lead teams for growth

– Hire and mentor leads for procurement, QC, culinary, and training as the brand scales.

  • Ensure compliance

– Maintain strict adherence to FSSAI norms and other regulatory standards.

  • Optimise and replicate

– Use pilot learnings to build scalable playbooks for expansion across multiple markets and zones.

Requirements

  • Minimum 3 years of experience

in F&B operations, QSR kitchens, or hospitality management.

  • Proven experience in
    kitchen setup, SOP creation, and team training

.

  • Strong understanding of
    FSSAI norms

and hygiene standards.

  • Prior leadership in an early-stage or scaling QSR environment preferred.

  • Comfortable with
    on-ground execution

and cross-functional coordination.

  • Degree/Diploma in
    Hotel Management, Culinary Arts, or Food Service Management

preferred.

What We Offer

  • Leadership from Day 1

— Be a core part of the founding team and help shape systems that scale.

  • Autonomy and ownership

— Freedom to design processes, lead execution, and build your own team.

  • A systems-first brand

— Focused on hygiene, consistency, and process — not shortcuts.

  • Compensation:

Approx. ₹60,000/month (based on experience) + growth opportunities as the brand scales.

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