VoLTE IMS background or trace analysis specialists

4 days ago

Chennai, Tamil Nadu, India Neev Full time ₹ 6,00,000 - ₹ 18,00,000 per year

CPD Operations Engineer – L3
Location:
Chennai (On-site / Hybrid)

Domain:
Telecom Core Network Operations / Emergency Call Support


Ideal Candidate Summary
A
senior-level Core Network Operations Engineer
with
5–10 years of experience
in managing
emergency call (E000/000) operations
,
Core & IMS troubleshooting
, and
regulatory compliance
. The candidate should have hands-on expertise in
VoLTE, IMS signaling
, and
trace analysis
using tools such as
NetScout, Splunk, NBA, and Ni4cc
.

Must be capable of
root cause analysis for emergency call failures
, coordinating with
Care, RAN, Core, and Handset teams
, and ensuring compliance with
ACMA/LEA
regulatory frameworks.


Key Technical Skills
Core Domain & Protocols

  • Deep understanding of 4G/5G Core Network Architecture
  • Call flow expertise for Voice, SMS, Data, VoLTE, and VoWiFi
  • Proficient in IMS/SIP signaling (INVITE, REGISTER, BYE, emergency session)
  • Familiarity with PLMN, attach procedures, roaming, and fallback mechanisms

Emergency Call Support (E000/000 / 911)

  • Monitoring & troubleshooting emergency call failures using NetScout, Splunk, NBA, Ni4cc
  • Performing network activity checks for failed E000 events (Voice, Data, SMS)
  • Coordinating welfare checks and regulatory reporting (ACMA/LEA compliance)
  • Cross-operator validation for camp-on (cross-network) emergency calls

Tools & Technologies

  • Monitoring/Tracing: NetScout, Ni4cc, NBA, Splunk, Wireshark
  • Ticketing / ITSM: Helix, ServiceNow
  • Protocols: SIP, Diameter, MAP, CAP, RTP
  • Vendors: Nokia, Ericsson (Core & IMS preferred)

Soft & Analytical Skills

  • Strong incident/problem management (ITIL framework)
  • Excellent stakeholder communication (internal & external teams)
  • Calm under pressure, with ownership-driven problem solving
  • Clear documentation and reporting mindset


Mandatory Skills

  • E000 / Emergency Call Handling
  • VoLTE IMS & Core troubleshooting (4G/5G)
  • Tools: NetScout, Splunk, Wireshark, NBA, Ni4cc
  • SIP / Diameter trace analysis
  • Regulatory (ACMA / LEA) compliance awareness


Good-to-Have Skills

  • RAN (coverage-level) troubleshooting
  • Exposure to Transport and IP domains
  • Helix / ServiceNow ticket management
  • Excel-based report automation and analytics
  • Nokia MSP / Ericsson Core operational experience

Qualifications

  • Bachelor's in Electronics, Telecommunications, or equivalent
  • 5–10 years of experience in Core Network Operations / Service Assurance / Emergency Call Support (E000 / 911)

Skills: troubleshooting,operations,netscout,emergency first response instruction,splunk,on-call support,volte,trace,core network

  • Senior .Net Developer

    7 hours ago

    Chennai, Tamil Nadu, India Trace One Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Trace One: [European product based company]Trace One is a global leader in PLM and Compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new...

  • Core Fault Management

    1 week ago

    Chennai, Tamil Nadu, India Teknowiz Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Core Fault ManagementJob Location- Chennai (Ongoing Contract/ Fixed Term Contract)Responsibilities: -Fault management/configuration of CS & PS Core Network.(2G/3G/4G/Volte/IMS/5G)Coordination with Project teams for HLD/LLD/TOL/Design reviewsHand in Hand coordination with project for network integration activitiesHandle the Trouble ticket/CR...

  • Dot Net Developer Remote

    2 days ago

    Chennai, Tamil Nadu, India Trace One Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    About Trace OneTrace One is a premierSaaS leaderin Product Lifecycle Management (PLM) and compliance, serving the food & beverage, cosmetics & personal care, and chemical industries. With over three decades of experience, we empower more than9,000 brand ownersglobally to innovate, streamline processes, and succeed in rapidly evolving markets. Our PLM...

  • IMS DB Application Database Administrator

    5 days ago

    Chennai, Tamil Nadu, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job SummaryAn IMS DB Application Database Administrator (DBA) is responsible for the design implementation maintenance and performance tuning of IBM Information Management System (IMS) databases within a mainframe environment. This role ensures the availability integrity and security of critical data used by enterprise applications.ResponsibilitiesExtensive...

  • MS Specialist Core

    1 week ago

    Chennai, Tamil Nadu, India Nokia Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    A Managed Services Core Specialist is responsible for the day-to-day operations and maintenance of core network infrastructure within a managed services environment. This role requires a deep understanding of network technologies, troubleshooting skills, and the ability to work independently and as part of a team. Customer Services in different areas such as...

  • CPD-Emergency Support Engineer –L3

    2 days ago

    Chennai, Tamil Nadu, India Teknowiz Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job title - CPD Operations EngineerLocation - ChennaiJob Type - Ongoing Contract/ FTCJob Profile DefinitionEnhanced E000 SupportTrigger Welfare Checks - Share details of failed E000 call attempts (MSISDNs) with the Care team to enable timely welfare checks for impacted customers.Actively engage with Care team stakeholders ensuring safety for the impacted...

  • CPD Operations Engineer

    4 hours ago

    Chennai, Tamil Nadu, India Neev Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:CPD Operations Engineer – L3Location:ChennaiRole OverviewTheCPD Operations Engineer (L3)is responsible for managing and troubleshooting critical emergency call failures (E000/000) and ensuring end-to-end service assurance across voice, data, and messaging domains. The engineer acts as a senior technical point of contact for E000 emergency...

  • IMS DB Application Database Administrator

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Cognizant Full time

    About the CompanyCognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them...

  • Income Analysis Tool Specialist

    6 hours ago

    Chennai, Tamil Nadu, India Mphasis Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Associate Processor Income Analysis Tool Specialist Digital Risk's mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and...

  • Business Analysis Specialist

    2 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Project Program Management Specialist  Analyzes and defines business needs and assists in developing appropriate solutions.  Activities include evaluation, analysis, documentation of requirements, and translation into proper solution specifications.  Formulates and defines scope and objectives based on both end-user needs and a thorough...