VoLTE IMS background or trace analysis specialists

3 days ago

Chennai, Tamil Nadu, India Neev Full time ₹ 12,00,000 - ₹ 36,00,000 per year

CPD Operations Engineer – L3
Location: Chennai (On-site / Hybrid)
Domain: Telecom Core Network Operations / Emergency Call Support

Ideal Candidate Summary

A senior-level Core Network Operations Engineer with 5–10 years of experience in managing emergency call (E000/000) operations, Core & IMS troubleshooting, and regulatory compliance. The candidate should have hands-on expertise in VoLTE, IMS signaling, and trace analysis using tools such as NetScout, Splunk, NBA, and Ni4cc.

Must be capable of root cause analysis for emergency call failures, coordinating with Care, RAN, Core, and Handset teams, and ensuring compliance with ACMA/LEA regulatory frameworks.

Key Technical Skills
Core Domain & Protocols

  • Deep understanding of 4G/5G Core Network Architecture

  • Call flow expertise for Voice, SMS, Data, VoLTE, and VoWiFi

  • Proficient in IMS/SIP signaling (INVITE, REGISTER, BYE, emergency session)

  • Familiarity with PLMN, attach procedures, roaming, and fallback mechanisms

Emergency Call Support (E000/000 / 911)

  • Monitoring & troubleshooting emergency call failures using NetScout, Splunk, NBA, Ni4cc

  • Performing network activity checks for failed E000 events (Voice, Data, SMS)

  • Coordinating welfare checks and regulatory reporting (ACMA/LEA compliance)

  • Cross-operator validation for camp-on (cross-network) emergency calls

Tools & Technologies

  • Monitoring/Tracing: NetScout, Ni4cc, NBA, Splunk, Wireshark

  • Ticketing / ITSM: Helix, ServiceNow

  • Protocols: SIP, Diameter, MAP, CAP, RTP

  • Vendors: Nokia, Ericsson (Core & IMS preferred)

Soft & Analytical Skills

  • Strong incident/problem management (ITIL framework)

  • Excellent stakeholder communication (internal & external teams)

  • Calm under pressure, with ownership-driven problem solving

  • Clear documentation and reporting mindset

Mandatory Skills

  • E000 / Emergency Call Handling

  • VoLTE IMS & Core troubleshooting (4G/5G)

  • Tools: NetScout, Splunk, Wireshark, NBA, Ni4cc

  • SIP / Diameter trace analysis

  • Regulatory (ACMA / LEA) compliance awareness

Good-to-Have Skills

  • RAN (coverage-level) troubleshooting

  • Exposure to Transport and IP domains

  • Helix / ServiceNow ticket management

  • Excel-based report automation and analytics

  • Nokia MSP / Ericsson Core operational experience

Qualifications

  • Bachelor's in Electronics, Telecommunications, or equivalent

  • 5–10 years of experience in Core Network Operations / Service Assurance / Emergency Call Support (E000 / 911)

  • IMS Engineer

    4 days ago

    Chennai, Tamil Nadu, India MaimsD Technology Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role : CS Core - IMS EngineerLocation : ChennaiExperience : 3 YrsEmployment Type : Full Time, PermanentWorking mode : RegularJob Description :Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network...

  • Senior .Net Developer

    2 weeks ago

    Chennai, Tamil Nadu, India Trace One Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Trace One: [European product based company]Trace One is a global leader in PLM and Compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new...

  • Dot Net Developer Remote

    2 weeks ago

    Chennai, Tamil Nadu, India Trace One Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    About Trace OneTrace One is a premierSaaS leaderin Product Lifecycle Management (PLM) and compliance, serving the food & beverage, cosmetics & personal care, and chemical industries. With over three decades of experience, we empower more than9,000 brand ownersglobally to innovate, streamline processes, and succeed in rapidly evolving markets. Our PLM...

  • MS Specialist Core

    6 days ago

    Chennai, Tamil Nadu, India Nokia Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    A Managed Services Core Specialist is responsible for the day-to-day operations and maintenance of core network infrastructure within a managed services environment. This role requires a deep understanding of network technologies, troubleshooting skills, and the ability to work independently and as part of a team. Customer Services in different areas such as...

  • CPD-Emergency Support Engineer –L3

    1 week ago

    Chennai, Tamil Nadu, India Voicecord Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Line Manager: Core ManagerJob title: CPD Operations EngineerJob Abbreviation: CPD L3 Engineer for Emergency (000) desk support EngineerJob Family: CPD Operations Engineer – L3Enhanced E000 support: · Trigger Welfare Checks - Share details of failed E000 call attempts (MSISDNs) with the Care team to enable timely welfare checks for impacted customers. ·...

  • CPD-Emergency Support Engineer –L3

    2 weeks ago

    Chennai, Tamil Nadu, India Teknowiz Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job title - CPD Operations EngineerLocation - ChennaiJob Type - Ongoing Contract/ FTCJob Profile DefinitionEnhanced E000 SupportTrigger Welfare Checks - Share details of failed E000 call attempts (MSISDNs) with the Care team to enable timely welfare checks for impacted customers.Actively engage with Care team stakeholders ensuring safety for the impacted...

  • CPD Operations Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Neev Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:CPD Operations Engineer – L3Location:ChennaiRole OverviewTheCPD Operations Engineer (L3)is responsible for managing and troubleshooting critical emergency call failures (E000/000) and ensuring end-to-end service assurance across voice, data, and messaging domains. The engineer acts as a senior technical point of contact for E000 emergency...

  • Business Analysis Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Business Analysis Specialist  Analyzes and defines business needs and assists in developing appropriate solutions.  Activities include evaluation, analysis, documentation of requirements, and translation into proper solution specifications.  Formulates and defines scope and objectives based on both end-user needs and a thorough understanding...

  • Income Analysis Tool Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Mphasis Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Associate Processor Income Analysis Tool Specialist Digital Risk's mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and...

  • Business Analysis Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Project Program Management Specialist  Analyzes and defines business needs and assists in developing appropriate solutions.  Activities include evaluation, analysis, documentation of requirements, and translation into proper solution specifications.  Formulates and defines scope and objectives based on both end-user needs and a thorough...