
Technical Support Executive
1 week ago
Title: Technical Support Executive
Company Overview:
SurePass Technologies has launched a first-of-its-kind check-in service that allows on-ground businesses such as hotels, banks, residential/corporate buildings to onboard and manage customers/visitors by verifying their ID credentials in real-time. SurePass Technologies' API can authenticate and digitally store a customer/visitor's Aadhar card, driver's license, voter ID, and PAN for your compliance or security needs.
Position: Technical Support Executive
Location: Netaji Subhash Place, Delhi
Responsibilities:
Product Knowledge:
Develop a deep understanding of our software products and stay updated on new features and updates.
Effectively communicate product features, functionalities, and best practices to customers.
Issue Resolution:
Investigate and analyze customer-reported issues, working closely with the development team to identify and implement solutions.
Document and track customer issues, ensuring timely resolution and customer satisfaction.
Requirements:
Bachelor's degree in Computer Science, IT, or related field.
Proven experience in technical support or a similar customer-facing role.
Strong understanding of software development and troubleshooting methodologies.
Excellent communication skills, both written and verbal.
Ability to work collaboratively with cross-functional teams.
Customer-oriented mindset with a passion for delivering exceptional support.
You can apply on indeed or you can send your cv to
Join our team and be part of a dynamic company at the forefront of software development, where your technical expertise will make a significant impact on customer satisfaction and product success. Apply now
Job Types: Full-time, Internship
Contract length: 3 months
Pay: ₹300, ₹360,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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