Technical Support Executive

1 week ago


Pitampura, Delhi, India Surepass Technologies Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Title: Technical Support Executive

Company Overview:

SurePass Technologies has launched a first-of-its-kind check-in service that allows on-ground businesses such as hotels, banks, residential/corporate buildings to onboard and manage customers/visitors by verifying their ID credentials in real-time. SurePass Technologies' API can authenticate and digitally store a customer/visitor's Aadhar card, driver's license, voter ID, and PAN for your compliance or security needs.

Position: Technical Support Executive

Location: Netaji Subhash Place, Delhi

Responsibilities:

  1. Product Knowledge:

  2. Develop a deep understanding of our software products and stay updated on new features and updates.

  3. Effectively communicate product features, functionalities, and best practices to customers.

  4. Issue Resolution:

  5. Investigate and analyze customer-reported issues, working closely with the development team to identify and implement solutions.

  6. Document and track customer issues, ensuring timely resolution and customer satisfaction.

Requirements:

  • Bachelor's degree in Computer Science, IT, or related field.

  • Proven experience in technical support or a similar customer-facing role.

  • Strong understanding of software development and troubleshooting methodologies.

  • Excellent communication skills, both written and verbal.

  • Ability to work collaboratively with cross-functional teams.

  • Customer-oriented mindset with a passion for delivering exceptional support.

You can apply on indeed or you can send your cv to

Join our team and be part of a dynamic company at the forefront of software development, where your technical expertise will make a significant impact on customer satisfaction and product success. Apply now

Job Types: Full-time, Internship

Contract length: 3 months

Pay: ₹300, ₹360,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person


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