Assistance Coordinator

5 days ago


Tirunelveli, Tamil Nadu, India Spellzee Edutech Pvt Ltd Full time ₹ 60,000 - ₹ 1,80,000 per year

Role Summary:

The Assistance Coordinator ensures smooth class operations by promptly reaching out to parents and teachers whenever there is any issue or assistance needed during or before a session. This role acts as the first point of contact for resolving real-time class concerns and ensuring uninterrupted learning.

Key Responsibilities:

  • Immediately connect with parents or teachers if any class-related issue arises.
  • Monitor ongoing sessions and check if any teacher or student needs support.
  • Coordinate with the Academic Coordinator or Support Team to resolve issues quickly.
  • Provide session links, handle technical or communication issues, and assist teachers in real time.
  • Inform parents promptly in case of rescheduling, teacher unavailability, or delays.
  • Maintain a record of all issues handled and prepare an end-of-day report.
  • Ensure all communication with teachers and parents is professional, clear, and empathetic.

Requirements:

  • Excellent communication and coordination skills.
  • Ability to handle live class support efficiently.
  • Basic understanding of online class platforms (Zoom, Meet, LMS, etc.).
  • Problem-solving attitude and ability to stay calm under pressure.
  • Language preference: Tamil and English (must be fluent in both).
  • Prior experience in education support or coordination roles preferred.

Work Hours:

3:00 PM to 9:00 PM (IST)

Reports To:

Academic Coordinator / Operations Manager

Job Types: Full-time, Part-time, Fresher

Pay: ₹5, ₹15,000.00 per month

Expected hours: 40 per week


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