Assistance Coordinator
5 days ago
Role Summary:
The Assistance Coordinator ensures smooth class operations by promptly reaching out to parents and teachers whenever there is any issue or assistance needed during or before a session. This role acts as the first point of contact for resolving real-time class concerns and ensuring uninterrupted learning.
Key Responsibilities:
- Immediately connect with parents or teachers if any class-related issue arises.
- Monitor ongoing sessions and check if any teacher or student needs support.
- Coordinate with the Academic Coordinator or Support Team to resolve issues quickly.
- Provide session links, handle technical or communication issues, and assist teachers in real time.
- Inform parents promptly in case of rescheduling, teacher unavailability, or delays.
- Maintain a record of all issues handled and prepare an end-of-day report.
- Ensure all communication with teachers and parents is professional, clear, and empathetic.
Requirements:
- Excellent communication and coordination skills.
- Ability to handle live class support efficiently.
- Basic understanding of online class platforms (Zoom, Meet, LMS, etc.).
- Problem-solving attitude and ability to stay calm under pressure.
- Language preference: Tamil and English (must be fluent in both).
- Prior experience in education support or coordination roles preferred.
Work Hours:
3:00 PM to 9:00 PM (IST)
Reports To:
Academic Coordinator / Operations Manager
Job Types: Full-time, Part-time, Fresher
Pay: ₹5, ₹15,000.00 per month
Expected hours: 40 per week
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