Customer Service Coordinator

4 days ago

Kalyani Nagar, Maharashtra, India Wolters Kluwer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role:
As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level.

Responsibilities:

• Resolve high-impact and complex customer issues.

• Develop and implement customer service strategies.

• Lead and coordinate large-scale projects aimed at process improvement.

• Provide expert advice and guidance to junior associates and supervisors.

• Create and deliver in-depth training programs.

• Monitor and evaluate performance metrics to identify areas for improvement.

• Collaborate with cross-functional teams to enhance customer satisfaction.

• Ensure compliance with company policies and industry regulations.

• Implement and monitor quality assurance standards.

• Serve as a subject matter expert in operational and administrative processes.

Skills:

  • 2 to 4 years of US Customer Voice Support experience

  • Expert Communication: Exceptional ability in all forms of communication.

  • Strategic Insight: In-depth understanding of customer service strategies.

  • Advanced Problem-Solving: Mastery in resolving complex and high-impact issues.

  • Leadership & Mentorship: Strong ability to guide and develop team members.

  • Project Management: Skilled in planning, executing, and managing large-scale projects.
  • Analytical Proficiency: Advanced capability in data analysis and metrics evaluation.
  • Quality Assurance: Expert understanding of QA standards and practices.
  • Regulatory Knowledge: Thorough knowledge of industry regulations and compliance.
  • •Requires extensive knowledge and has advanced skills and expertise in operational or administrative processes and activities
  • Generates potential solutions to complex operational or administrative problems; looks beyond the immediate problem to the broader implications of actions or decisions
  • Completes operational or administrative work with minimal supervision; may work autonomously without established procedures and practices
  • Communicates important and/or sensitive information and negotiates with higher levels in other departments and/or outside organizations

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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