Linux L1 Support Engineer

15 hours ago

Navi Mumbai, Maharashtra, India CMS Info Systems (CMS) Full time

We are seeking a motivated Linux L1 Support Engineer to provide first-level technical support, perform routine system monitoring, and assist with basic Linux administration tasks

Monitor Linux servers and system health using tools like top, htop, journalctl, systemctl, df, du, etc.

  • Perform basic Linux administration tasks such as:

  • User and group management

  • File system navigation and permissions
  • Service status checks and restarts

  • Log review and basic troubleshooting

  • Handle L1 tickets, escalate issues to L2/L3 teams when necessary.

  • Support installation and configuration of Linux packages using yum, dnf, apt, etc.
  • Monitor scheduled jobs (cron), system backups, and disk usage.
  • Assist in network troubleshooting (ping, traceroute, netstat/ss).
  • Follow standard operating procedures (SOPs) for incident handling.
  • Maintain documentation for issues, resolutions, and knowledge-base articles.
  • Coordinate with internal teams to ensure smooth operations.

Required Skills & Qualifications

  • Strong understanding of Linux fundamentals (Red Hat, CentOS, Ubuntu, or similar).
  • Hands-on experience with basic shell commands and file system operations.
  • Knowledge of systemd, logs, and common troubleshooting commands.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, SSH).
  • Good communication skills and customer-centric mindset.
  • Ability to work in shifts (24/7 support environment if needed).

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