IT Service Desk L1 Support

Description Service Desk L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. Service Desk L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at...

DescriptionThe RolePlease enter the responsibilities of the role Manage escalated tickets from Service Desk L1 and other support group. Performs advance troubleshooting and handles more complex issues or unresolved incidents/request. Records/tracks issue/request and confirm resolution prior to closure. Responses are not scripted and require...

MS Engineer L1, Service ManagementJob Description-Minimum 3 years of experience with exposure in similar Operations.Incident, service desk operation, user mail query response, follow up on ticket, basic excel, Telephonic call handling, user queries.first call resolutionservice desk, ticket assign, email on service deskTrained in Telephone Techniques and...

TCS Hiring for Service Desk Experience Range : 06 To 08 yearsJob Location : Mumbai, IndiaJOB DESCRIPTIONRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.Accountable to answer customer requests and assisting customer either by email/chat or over the phone.Should be flexible for voice...

Service Desk – AnalystRole Dimensions: The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and...

Role :- Desktop Support L1Experience :- Min 1-4 YrsLocation :- Goregaon/Santacruz/Airoli/BandraNotice Period:- Immediate JoinersShift timings and working days :-Rotational Shift, 6 Working Days.NOTE - 1st round Virtual & 2nd F2FL1 Desktop Support:Experience with Windows operating systems (Windows 10/11), macOS(knowledge) and common business software (Office...

TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Manager, you will oversee the entire service desk team, ensuring efficient and timely resolution of IT issues across the organization. You will be responsible for managing service desk operations, driving...

Job description:Experience – 6 months to 1 year.Good-to-Have:An ITIL V4 / V3 Foundation qualification is preferable but not essentialKnowledge of ITIL Processes – Incident, Service ManagementProject management experienceKnowledge of cloud-telephony tools from reporting perspectiveResponsibilities:Analysing and evaluating software and IT systemsAnswering...

Managed engine Service Desk & app manager, desktop central tool Good Knowledge of ARCOS toolKnowledge of User access management and controls to be deployed Knowledge of Windows , Linux OS, solarwinds tool To setup Manage engine SD tool, Ops manager with application managerImplementation and deploying ITIL processes in toolGood understanding of Security...

Service Desk -2 yrsLower parelJob Type: Full-timePay: ₹10, ₹38,225.39 per month