Customer Experience Executive

About the RoleAs a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills,...

Role Dimensions:ROLE: Executive Customer ExperienceLOCATION: BengaluruNUMBER OF DIRECT REPORTEES: Individual contributor roleKey Relationships:REPORTS TO: Supervisor/TL Customer ExperienceAbout the Role:Handling customer queries (Outbound calls).Handling customers queries (Chat support).Reminding / connecting with customers to collect invoice due...

Management LevelICustomer Experience ExecutiveTeam : CEC - US Reports to: Team LeaderRoleTo assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.Business FunctionEQ India Operations team work closely with the EQ...

What is BrightChamps?A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries...

Customer Feedback & InsightsCollect post-usage feedback from customers across all platformsAnalyze product experience, comfort, durability, sizing & quality issuesShare structured feedback reports with the Quality & Product teamsTrack feedback trends and support root-cause analysisOnline Ratings & Marketplace ManagementMonitor and maintain review & rating...

We are seeking a technically strong and hands-on Director of Customer Experience Analytics to lead the integration, monitoring, and continuous improvement of customer experience metrics across engineering and operations. This role is pivotal in unifying fragmented monitoring efforts, defining a scalable roadmap, and enabling real-time visibility into issues...

At Licious, we are reimagining how India experiences meat and seafood. We're building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity decision-making. As we scale, we're looking for aLeader of CX Design & Strategyto design and deliver delightful experiences across all customer touch points - in app,...

Manager - Operations & Customer ExperienceWe are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful, timely, and...

Job Title: After-Sales Support AssociateLocation: Bangalore (Kudlu Gate)Department: Customer Experience After Sales (Night Shift)Key ResponsibilitiesProvide prompt, empathetic, and effective support to Oben customers.Handle 24/7 after-sales support cases including breakdowns, roadside assistance, service scheduling, warranty queries, and product-related...

International Customer Support (Non-Voice Process) – Be the backbone that supports global connectionsWhat's in it for You?Salary: Up to ₹25,000 + IncentivesFree 2-Way Cab (Within 20 km)5 Days Work | 2 Rotational OffsLocation: Electronic City, Phase 1Who We're Looking For:Min. PUC (12th Pass)6+ months International Non-Voice ExperienceExcellent Written...