Avaya Aura CC_5+ Years_ Noida

2 weeks ago

Noida, Uttar Pradesh, India Innova ESI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Required Technical and Professional Expertise:

  • Experience in 6 + years experience in Avaya Aura System Manager and Contact Center Manager Administration
  • Strong hands-on experience with
    Avaya Contact Center platforms
    including CM, CMS, AES & integration with 3rd party application
  • Familiarity with VoIP, SIP, telephony protocols, and networking fundamentals.
  • Experience with call flow design, reporting, and performance tuning.
  • Analyzing system logs, traces, and debug outputs to pinpoint issues
  • Replicating problems in lab or test environments to isolate root causes.
  • Utilizing advanced diagnostic tools such as Avaya Diagnostic Server, traceSM, and wireshark for in-depth packet and protocol analysis.

Preferred Technical and Professional Experience:

  • Administration (CCMA): For managing system configurations and user access
  • Avaya Diagnostic Server / trace SM: Advanced call and signalling trace analysis.
  • Wireshark and network analyzers: For deep packet inspection and network troubleshooting
  • Secondary Skill : Knowledge of Avaya CC, Genesys Cloud Contact Center, NICE, Verint.

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