Customer Relationship Manager

3 days ago

Pitampura, Delhi, India Proviso Full time ₹ 3,00,000 - ₹ 4,50,000 per year

CRM (Customer Relationship Manager)

  • Building and maintaining strong, long-term relationships with customers.
  • Acting as the primary point of contact for client queries, concerns, and escalations
  • Monitoring customer satisfaction and addressing service gaps proactively.
  • Maintaining accurate customer records, reports, and communication updates in CRM software.
  • Understanding customer needs and requirements to ensure timely and successful delivery of solutions.
  • Identifying opportunities for upselling and cross-selling to existing clients
  • Payment follow-up and direct communication with the client
  • Developing and implementing strategies for building customer relationships and improving customer satisfaction
  • Managing customer complaints and resolving them in a timely and efficient manner
  • Collaborating with the sales team to identify new customers and to win back former customers
  • Collecting and analysing customer feedback to identify areas for improvement and to develop new strategies for meeting customer needs
  • Overseeing the relationship with customers handled by your team
  • Planning and managing communication campaigns to engage customers
  • Identifying and implementing opportunities for upselling and cross-selling
  • Coordinating with other teams to ensure consistency in customer interactions and to streamline the customer experience
  • Monitoring and reporting on customer satisfaction metrics
  • Maintaining a comprehensive understanding of the organization's products or services to provide accurate information to customers

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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