Service - Key Accounts & Telecom

4 days ago

Navi Mumbai, Maharashtra, India Bosch-HomeComfort Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

We are seeking a dynamic and experienced professional for the role of Service - Key Accounts & Telecom in our Mumbai, India office. This position plays a crucial role in managing and growing our key accounts within the telecommunications sector, ensuring high levels of customer satisfaction and driving business growth.

  • Develop and maintain strong relationships with assigned key accounts in the telecommunications industry
  • Create and implement strategic account plans to maximize revenue and customer satisfaction
  • Analyze market trends and customer needs to identify new business opportunities
  • Collaborate with cross-functional teams to ensure timely delivery of services and resolution of customer issues
  • Conduct regular account reviews and present performance reports to senior management
  • Negotiate complex contracts and service level agreements
  • Stay up-to-date with telecommunications industry trends and technologies
  • Develop and deliver compelling presentations to key stakeholders
  • Monitor and analyze account performance metrics to drive continuous improvement
  • Act as the primary point of contact for escalated customer issues and concerns
Qualifications
  • BE/Diploma or related field
  • Minimum of 10 years of experience in key account management or similar role, preferably in the telecommunications industry
  • Proven track record of meeting or exceeding sales targets and key performance indicators
  • Strong knowledge of telecommunications industry trends, technologies, and challenges
  • Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization
  • Advanced negotiation and problem-solving skills
  • Proficiency in customer relationship management (CRM) software and data analysis tools
  • Demonstrated ability to manage multiple high-value accounts simultaneously
  • Strong project management and organizational skills
  • Analytical mindset with the ability to translate data into actionable insights
  • Certifications in account management or telecommunications are preferred
  • Willingness to travel as required for client meetings and industry events

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