Service Desk Executive

2 weeks ago


Lower Parel Mumbai Maharashtra, India Three Ess Computer Services (I) Pvt. Ltd. Full time ₹ 2,20,000 - ₹ 2,60,000 per year

Job Summary

We are seeking a dedicated and knowledgeable Service Desk Support professional to join our team. The ideal candidate will provide exceptional technical support to our users, ensuring efficient resolution of issues related to hardware, software, and network connectivity. This role requires strong communication skills and a customer-focused approach to support.

Duties

  • Managing incidents and requests through the service management tool
  • Provide support for a wide range and constantly evolving applications, software & hardware
  • Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
  • Identify repeat issues or service risks through ticketing tool
  • Knowledge in ticket tools is must.
  • Log incidents and faults, categorizing them
  • Good management skills
  • Is a good communicator and team player
  • Flexible and adaptable
  • Experience working in a similar role as either IT support or on a service desk/help desk is valued
  • They will take ownership of issues, reporting, and routing issues to support staff.

Job Type: Full-time

Pay: ₹22, ₹26,000.00 per month

Work Location: In person



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