Application Support Analyst

We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.

Responsibilities

• Understand and own the end-to-end integration of Tesla's Software Application systems
• Work directly with software developers and business users to understand issues and provide solutions in real-time
• Work through tickets received from business users of globally distributed locations
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
• Setup automation and monitoring process to optimize utilization of Software Application systems
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

Requirements

• Degree in an engineering field or equivalent experience and evidence of exceptional ability
• +2 years of support engineering experience working in a globally distributed enterprise level systems
• +2 years of working knowledge of SQL and relational database management system
• +1 years of experience with Python, Go or other software development language
• +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
• +1 years of experience with Incident management and Defect management ticketing tools
• Must be able to understand integrated systems, API concepts and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

Position Description

• We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.

Responsibilities

• Understand and own the end-to-end integration of Tesla's Software Application systems
• Work directly with software developers and business users to understand issues and provide solutions in real-time
• Work through tickets received from business users of globally distributed locations
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
• Setup automation and monitoring process to optimize utilization of Software Application systems
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

Requirements

• Degree in an engineering field or equivalent experience and evidence of exceptional ability
• +2 years of support engineering experience working in a globally distributed enterprise level systems
• +2 years of working knowledge of SQL and relational database management system
• +1 years of experience with Python, Go or other software development language
• +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
• +1 years of experience with Incident management and Defect management ticketing tools
• Must be able to understand integrated systems, API concepts and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)