L3 Applications Support Analyst

1 week ago

Mumbai, India TrueBlue Inc. Full time

Position : Developer Support Analyst (L3 Application Support)Experience : 6+ YearsLocation : Powai, Mumbai, IndiaJob Summary : We are seeking an experienced Developer Support Analyst with over 6 years of experience to join our team in Mumbai. The ideal candidate will be a technical expert with a proven track record of handling L2/L3 application support. You will be responsible for conducting deep-dive root cause analysis, implementing bug fixes, and providing permanent solutions to ensure our applications run smoothly. This role requires strong expertise in the .NET & C# ecosystem and the ability to collaborate effectively with cross-functional teams in an Agile environment.Key Responsibilities : L3 Technical Support & Bug Fixing : - Manage and resolve complex L2/L3 application support tickets within defined Service Level Agreements (SLAs).- Conduct thorough root cause analysis and implement sustainable bug fixes and permanent solutions for recurring issues.- Provide expert technical support by troubleshooting and debugging applications at a code level.Release Management & Collaboration : - Support and coordinate software deployment, QA testing, and release management activities.- Collaborate closely with developers, testers, and other stakeholders in an Agile environment to ensure seamless delivery and issue resolution.Performance Monitoring & Improvement : - Proactively monitor system performance and identify bottlenecks.- Suggest and implement technical improvements to enhance application stability, performance, and scalability.Required Skills : Core Experience : - 6+ years of hands-on experience in application support, with a focus on L2/L3 roles.Technical Proficiency : - Strong expertise in .NET & C# programming.- Hands-on experience with SQL queries for database troubleshooting and data analysis.Cloud & DevOps : - Familiarity with Microsoft Azure services and cloud deployment models.- Knowledge of SLA management and ITIL-based incident handling procedures. (ref:hirist.tech)

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