Shift Lead

2 weeks ago

Hyderabad, Telangana, India Career Tree Hr Solutions Full time US$ 90,000 - US$ 1,20,000 per year

Role Summary:

Experienced professional with a strong background in network administration and current expertise in operations team management. Skilled in overseeing IT infrastructure, ensuring smooth network performance, and managing operational workflows, including detailed team scheduling, shift planning, roster creation, and performance tracking.

Key Responsibilities:

  • Manage and monitor office network devices (routers, switches, firewalls) and ensure secure, uninterrupted connectivity.
  • Perform installation, configuration, and troubleshooting of network hardware/software (LAN, WAN, VPN).
  • Administer user accounts, access controls, and cybersecurity measures.
  • Plan, organize, and manage shift schedules for the operations team to ensure 24/7 coverage and optimal staffing levels.
  • Create and maintain shift rosters in advance, factoring in workload demands, employee availability, and leave schedules.
  • Monitor adherence to shift timings, manage late arrivals/early departures, and arrange replacements during absences.
  • Coordinate resources to ensure operational efficiency and compliance with SLAs.
  • Prepare daily/weekly reports on operational performance, attendance, and network status.
  • Act as a bridge between technical and operations teams for smooth communication.

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