Branch Executive NAMAKKAL BRANCH

5 days ago

Namakkal, Tamil Nadu, India ThogaiMurugan Builders Full time

Key Responsibilities:1. Customer Handling & Gold Loan Process

  • Welcome customers and understand their loan or gold-related requirements.
  • Handle Gold Loan Release Enquiries:
  • Explain interest rates, loan terms, and required documentation.
  • Get the gold appraised by the approved appraiser.
  • Coordinate the smooth movement of the customer from inquiry to cashier handover.
  • Ensure accurate documentation before loan processing and disbursal.
  • Maintain customer privacy and safety protocols during gold appraisal and transactions.

2. Gold Appraisal Coordination

  • Assist the authorized appraiser by:
  • Recording the gold weight and purity
  • Ensuring gold is photographed and tagged as per company policy
  • Maintain clear records for appraised items and ensure a smooth process before moving to billing.

3. Cashier & Billing Support

  • Coordinate with the cashier during loan disbursal and repledge transactions.
  • Prepare accurate interest-paid bills and repledge transaction bills.
  • Ensure all transaction slips are signed and stored properly.

4. Gold Sale Enquiries

  • Attend to customers who visit to sell gold:
  • Collect necessary documents
  • Coordinate with management for current gold buying rates
  • Ensure proper invoice generation and recording

5. Interest Collection & Receipts

  • Generate bills for interest payments.
  • Update system records and issue receipts to customers promptly.
  • Cross-check all collections at the end of the day for accuracy and reconcile with the cashier.

6. Branch Meetings & Internal Coordination

  • Participate in daily branch meetings related to:
  • Sales and operations targets
  • Process improvement and compliance updates
  • Attend recovery meetings in the absence of the assistant branch manager.
  • Share updates on any pending gold release, billing issues, or customer follow-up cases.

7. Record Maintenance & Compliance

  • Maintain:
  • Daily loan issuance register
  • Interest collection register
  • Gold appraisal and handover log
  • Ensure 100% accuracy and completeness in KYC documentation.
  • Assist in internal audits and surprise inspections with updated files and registers.

8. Customer Service & Relationship

  • Ensure polite and professional interaction with all walk-in customers.
  • Handle basic customer grievances and escalate if required.
  • Follow up with old customers for renewal reminders if guided by the ABM.

9. System & Software Usage

  • Enter all transaction data in the company software with attention to detail.
  • Cross-verify system entries before final disbursal or collection.
  • Report any software or data issues immediately to the ABM or technical support team.

1. Banking & Loan Process Coordination

  • Visit partner banks for:

  • Loan releases

  • Loan renewals

  • Closure formalities of customer loans (over loans)

  • Collect and deliver important banking documents, cheques, or demand drafts as required.

  • Visit customer banks if needed to support documentation or fund transfers for gold release.

  • Ensure timely and error-free handling of all bank-related work to avoid delays.

2. KGF Bank Account Operations

  • Assist in opening new bank accounts for KGF under instructions from the branch manager.

  • Collect necessary documents, visit the bank, and follow up for account activation.

  • Ensure account details are updated and shared with concerned stakeholders.

3. Temporary Fund Management

  • Borrow short-term funds from local financiers when instructed by ABM:

  • Ensure proper documentation and recording of interest paid.

  • Return the borrowed amount the same day without fail.

  • Maintain a list of trusted local financiers with fair practices.

4. Loan Issuance & Repledging Support

  • Support the branch in loan disbursal and repledging (OB) processes:

  • Coordinate movement of gold to/from appraisers if required.

  • Ensure safe handling of gold packets during transit (if applicable).

5. Vendor & Partner Coordination

  • Coordinate with vendors for:

  • Branch maintenance work

  • Office supplies or printer/cartridge purchases

  • AMC visits or bank-related courier services

  • Maintain vendor contact lists and handle minor logistics as assigned.

6. Inter-Branch & HO Communication

  • Carry physical documents (if required) between branches or to the Head Office for urgent approvals, audits, or signature collection.

  • Represent the branch for any in-person meetings or submission of physical reports.

7. Emergency & Contingency Support

  • Be available for urgent tasks like

  • ATM cash deposit/withdrawal if the branch account cash flow is affected.

  • Immediate gold valuation or repair of gold packet seals in coordination with authorized appraisers.

  • Handling small courier dispatches or branch-level emergencies.

8. Record Keeping & Reporting

  • Maintain a daily logbook of all outside visits:

  • Locations visited

  • Purpose

  • Time in/out

  • Documents carried (if any)

  • Report daily to the Assistant Branch Manager with task status and pending items

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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