Branch Executive Namakkal Branch

Key Responsibilities 1 Customer Handling Gold Loan Process Welcome customers and understand their loan or gold-related requirements Handle Gold Loan Release Enquiries Explain interest rates loan terms and required documentation Get the gold appraised by the approved appraiser Coordinate the smooth movement of the customer from inquiry to cashier handover Ensure accurate documentation before loan processing and disbursal Maintain customer privacy and safety protocols during gold appraisal and transactions 2 Gold Appraisal Coordination Assist the authorized appraiser by Recording the gold weight and purity Ensuring gold is photographed and tagged as per company policy Maintain clear records for appraised items and ensure a smooth process before moving to billing 3 Cashier Billing Support Coordinate with the cashier during loan disbursal and repledge transactions Prepare accurate interest-paid bills and repledge transaction bills Ensure all transaction slips are signed and stored properly 4 Gold Sale Enquiries Attend to customers who visit to sell gold Collect necessary documents Coordinate with management for current gold buying rates Ensure proper invoice generation and recording 5 Interest Collection Receipts Generate bills for interest payments Update system records and issue receipts to customers promptly Cross-check all collections at the end of the day for accuracy and reconcile with the cashier 6 Branch Meetings Internal Coordination Participate in daily branch meetings related to Sales and operations targets Process improvement and compliance updates Attend recovery meetings in the absence of the assistant branch manager Share updates on any pending gold release billing issues or customer follow-up cases 7 Record Maintenance Compliance Maintain Daily loan issuance register Interest collection register Gold appraisal and handover log Ensure 100 accuracy and completeness in KYC documentation Assist in internal audits and surprise inspections with updated files and registers 8 Customer Service Relationship Ensure polite and professional interaction with all walk-in customers Handle basic customer grievances and escalate if required Follow up with old customers for renewal reminders if guided by the ABM 9 System Software Usage Enter all transaction data in the company software with attention to detail Cross-verify system entries before final disbursal or collection Report any software or data issues immediately to the ABM or technical support team 1 Banking Loan Process Coordination Visit partner banks for Loan releases Loan renewals Closure formalities of customer loans over loans Collect and deliver important banking documents cheques or demand drafts as required Visit customer banks if needed to support documentation or fund transfers for gold release Ensure timely and error-free handling of all bank-related work to avoid delays 2 KGF Bank Account Operations Assist in opening new bank accounts for KGF under instructions from the branch manager Collect necessary documents visit the bank and follow up for account activation Ensure account details are updated and shared with concerned stakeholders 3 Temporary Fund Management Borrow short-term funds from local financiers when instructed by ABM Ensure proper documentation and recording of interest paid Return the borrowed amount the same day without fail Maintain a list of trusted local financiers with fair practices 4 Loan Issuance Repledging Support Support the branch in loan disbursal and repledging OB processes Coordinate movement of gold to from appraisers if required Ensure safe handling of gold packets during transit if applicable 5 Vendor Partner Coordination Coordinate with vendors for Branch maintenance work Office supplies or printer cartridge purchases AMC visits or bank-related courier services Maintain vendor contact lists and handle minor logistics as assigned 6 Inter-Branch HO Communication Carry physical documents if required between branches or to the Head Office for urgent approvals audits or signature collection Represent the branch for any in-person meetings or submission of physical reports 7 Emergency Contingency Support Be available for urgent tasks like ATM cash deposit withdrawal if the branch account cash flow is affected Immediate gold valuation or repair of gold packet seals in coordination with authorized appraisers Handling small courier dispatches or branch-level emergencies 8 Record Keeping Reporting Maintain a daily logbook of all outside visits Locations visited Purpose Time in out Documents carried if any Report daily to the Assistant Branch Manager with task status and pending items Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person