Branch Manager

2 weeks ago

Namakkal TN IN ThogaiMurugan Builders Full time

Job Purpose To lead and manage the branch operations of the Gold Loan business ensuring profitability regulatory compliance customer satisfaction and team productivity The Branch Manager is responsible for achieving business targets maintaining asset quality ensuring smooth operations and providing leadership to branch staff Key Responsibilities 1 Team Leadership Performance Management Lead guide and coordinate with all branch team members sales accounts and operations to ensure daily tasks and targets are met Review daily reports from Accounts Team cash balance gold movement interest collected repledging Sales Team leads generated conversions renewals takeovers Set and assign daily weekly monthly sales targets for the sales team Monitor individual and team KPIs offering support and interventions where needed 2 Sales Business Development Drive branch performance to achieve or exceed monthly sales and loan disbursement targets Plan and execute local offline marketing campaigns such as Village camps Tie-ups with jewelers and self-help groups Festival-based promotions Encourage team participation in customer acquisition and retention activities 3 Daily Review Coordination Conduct daily morning hurdle meetings with the team for Reviewing the previous day s performance Discussing pending recoveries Aligning on daily goals and strategies Hold recovery meetings to track overdue accounts and support recovery team coordination 4 Operational Oversight Ensure smooth functioning of the branch by Verifying daily cash and gold balances Overseeing gold appraisal disbursement and documentation Ensuring proper repledging and refinancing processes Coordinate with the operations inside and outside executives for timely task completion 5 Resource Asset Management Ensure sufficient cash availability for daily operations including loan disbursal and renewals Maintain the branch infrastructure assets and security CCTV vault furniture etc Ensure the branch has sufficient stock of marketing materials forms and office supplies 6 Customer Experience Relationship Ensure excellent customer service standards across all interactions Resolve escalated customer complaints promptly and professionally Promote customer loyalty and build long-term client relationships for repeat business 7 Compliance Reporting Ensure 100 compliance with company policies regulatory norms and internal audits Submit daily weekly monthly reports to department heads on Sales performance Cash gold movement Operational status Marketing activities and lead Qualification and Experience Education Graduate Post Graduate in any discipline preferably Commerce Finance or Management Experience Minimum 3-5 years in the Gold Loan NBFC Banking sector with at least 1-2 years in a supervisory or managerial role Preferred Knowledge of local language and market experience in handling branch operations independently Salary Range As per company norms and experience Job Types Full-time Permanent Pay Up to 25 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person

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