Consultant, Documentation Analyst– Agentic AI

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant, Documentation Analyst– Agentic AI

In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.
Key Responsibilities
·    Develop and maintain technical documentation, such as user manuals, release notes, process guides, and system overviews.
·    Follow defined documentation standards, templates, and versioning practices to ensure consistency across content.
·    Manage document lifecycle using Content Management Systems (CMS) and version control tools (e.g., Confluence, SharePoint, Git, Azure DevOps).
·    Collaborate with product and engineering teams to collect inputs, validate content accuracy, and publish updated documentation aligned with release cycles.
·    Support knowledge management initiatives by organizing and tagging content within internal repositories.
·    Review and edit documents for technical accuracy, readability, and adherence to corporate style guidelines.
·    Assist in maintaining compliance and audit readiness of documentation for AI, data, and automation products.
·    Continuously identify opportunities to streamline document creation and improve discoverability through structured metadata and indexing.

Qualifications we seek in you
Minimum Qualifications
·    Bachelor's degree in Technical Communication, Computer Science, Information Technology, or a related discipline.
·    Experience in technical writing, documentation management, or knowledge management.
·    Hands-on experience with CMS tools (e.g., Confluence, Document360, SharePoint) and version control systems (e.g., Git, Azure DevOps).
·    Strong writing and editing skills with the ability to explain complex technical concepts clearly.
·    Understanding of software development processes and familiarity with Agile environments.

Preferred Qualifications/ Skills
·    Exposure to knowledge management systems (KMS) and document taxonomy structures.
·    Basic understanding of AI, analytics, or cloud environments (Azure, AWS, GCP).
·    Certification in Technical Writing or Information Design preferred.
·    Strong attention to detail, organization, and collaborative communication skills.
 

Why join Genpact? 
·    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
·    Make an impact – Drive change for global enterprises and solve business challenges that matter 
·    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
·    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
·    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
·    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
  Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.