Receptionist/Administrator

ABOUT AARUNYA WELLNESS CENTER

Aarunya Wellness Center is a premium wellness destination offering authentic Ayurvedic therapies and naturopathy services in the heart of Ahmedabad. We specialize in natural healing through traditional Indian wellness treatments, providing personalized care for stress relief, pain management, sports recovery, and holistic rejuvenation.

POSITION OVERVIEW

We are seeking a professional, warm, and organized Receptionist to be the first point of contact for our wellness center. The ideal candidate will create a welcoming atmosphere for our guests while efficiently managing front desk operations, appointments, and administrative tasks. This role is crucial in delivering exceptional customer service that aligns with our commitment to holistic wellness and personalized care.

KEY RESPONSIBILITIES

Guest Services & Customer Experience

• Greet all guests warmly and professionally upon arrival, creating a positive first impression
  • Provide detailed information about our Ayurvedic therapies, massages, and wellness services
  • Handle guest inquiries via phone, email, and walk-ins with courtesy and efficiency
  • Ensure guests complete necessary intake forms and consent documentation
  • Manage guest check-in and check-out procedures smoothly
  • Address guest concerns and complaints promptly, escalating to management when necessary
  • Maintain a calm, serene atmosphere in the reception area consistent with our wellness philosophy

Appointment Management

• Schedule and coordinate appointments for various therapies and treatments
  • Manage the appointment calendar to optimize therapist schedules and minimize wait times
  • Send appointment confirmations and reminders to guests via phone/SMS/email
  • Handle appointment cancellations, rescheduling, and waitlist management
  • Coordinate with therapists to ensure smooth patient flow throughout the day

Administrative Duties

• Process payments, invoices, and maintain accurate cash handling procedures
  • Maintain organized filing systems for guest records and documentation
  • Update and manage the customer database with accurate information
  • Prepare daily, weekly, and monthly reports on appointments and revenue
  • Manage inventory of reception supplies and wellness product stock
  • Handle incoming and outgoing correspondence

Facility Coordination

• Ensure the reception area, waiting lounge, and common areas are clean and well-maintained
  • Monitor and maintain appropriate ambiance (lighting, music, temperature, aromatherapy)
  • Coordinate with housekeeping staff to ensure treatment rooms are prepared
  • Manage visitor logs and maintain security protocols
  • Handle vendor coordination for supplies and services as needed

Sales & Marketing Support

• Promote wellness packages, membership programs, and retail products
  • Inform guests about ongoing promotions and special offers
  • Collect guest feedback and testimonials
  • Support marketing initiatives including social media content and promotional activities
  • Maintain promotional materials and brochures in the reception area

REQUIRED QUALIFICATIONS

Education

• High School Diploma or equivalent (required)
  • Bachelor's degree in Hospitality, Business Administration, or related field (preferred)
  • Certification in Front Office Operations or Customer Service (advantageous)

Experience

• Minimum 1-2 years of experience in a receptionist or front desk role
  • Experience in wellness centers, spas, hotels, or healthcare settings (highly preferred)
  • Proven track record of excellent customer service

Essential Skills

• Excellent verbal and written communication skills in English, Hindi, and Gujarati
  • Strong interpersonal skills with a warm, welcoming personality
  • Proficiency in MS Office (Word, Excel, Outlook) and basic computer skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Professional phone etiquette and email communication
  • Basic math skills for handling payments and invoicing

Preferred Skills

• Knowledge of appointment scheduling software (e.g., Zenoti, MindBody, or similar)
  • Familiarity with Ayurveda and natural wellness concepts
  • Experience with digital payment systems and POS terminals
  • Social media literacy (Instagram, Facebook, WhatsApp Business)
  • Basic knowledge of bookkeeping or accounting

Personal Attributes

• Friendly, patient, and empathetic nature
  • Professional appearance and demeanor
  • Punctual, reliable, and self-motivated
  • Ability to maintain confidentiality and handle sensitive information
  • Calm under pressure with excellent problem-solving abilities
  • Team player with a positive attitude
  • Interest in health, wellness, and holistic healing

WORKING CONDITIONS

• Work Hours: Full-time position (may include weekends and holidays based on center hours)
  • Physical Requirements: Ability to sit/stand for extended periods, light lifting (up to 10 kg)
  • Work Environment: Professional wellness center with a peaceful, aromatic atmosphere
  • Dress Code: Professional attire as per wellness center standards

COMPENSATION & BENEFITS

• Competitive salary based on experience and qualifications
  • Performance-based incentives
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  • Friendly and supportive work environment

Aarunya Wellness Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person