Manager - SALPL - Prime

2 days ago


Pune, Maharashtra, India Bajaj Finance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Purpose

This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers.Culture Anchor:

Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

Duties and Responsibilities

  • Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization
  • Achieving volume targets and managing Call Center Agent Metrics
  • Identifying the need of sales s for agents and conducting regular trainings
  • Monitor & measure key conversion, productivity & data penetration metrics
  • Retaining high performers and replace poor performers
  • Take Care of customer Escalations and Complaint

Required Qualifications and Experience

  • Good experience of MS Excel
  • Good understanding of MIS reporting and Audit
  • Excellent communication s.
  • Excellent Team Handling and problem resolving ability.
  • Exceptionally high motivational levels and needs to be a self-starter


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