Manager - SALPL - Prime
2 days ago
Job Purpose
This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers.Culture Anchor:
Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity
Duties and Responsibilities
- Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization
- Achieving volume targets and managing Call Center Agent Metrics
- Identifying the need of sales s for agents and conducting regular trainings
- Monitor & measure key conversion, productivity & data penetration metrics
- Retaining high performers and replace poor performers
- Take Care of customer Escalations and Complaint
Required Qualifications and Experience
- Good experience of MS Excel
- Good understanding of MIS reporting and Audit
- Excellent communication s.
- Excellent Team Handling and problem resolving ability.
- Exceptionally high motivational levels and needs to be a self-starter
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