Aeka - Product Support

2 days ago

Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The CareStack Implementation Team has the responsibility of onboarding new Prospects into the

CareStack System. This involves handling data from the customer's legacy systems, which can be

stored in various types of datastores. The team is tasked with extracting, transforming, and

loading this data into CareStack datastores using automation systems.

Roles and Responsibilities


• Very good technical understanding of Database(s) to query and analyze data.


• Very good understanding of DDL (Data Definition Language)


• Should be well versed in customer communication.


• Defining and communicating a clear product implementation strategy aligned with business goals.


• Collaborating with cross-functional teams and stakeholders to plan and execute your business

goals. This includes product team, implementation team, support team and customer's technical

and non-technical team members.


• Continuously learn the evolving product features and get ready to present to customers.


• Ability to support customers by listening, understand their problem and carve out solutions.


• Identify product gaps when you get a chance to compare other competing products and inform

the Product team to evaluate and add to their backlog.


• Be ready to learn and build a very good understanding of Imaging devices out there in the market.

Their configurations, technical knowhow to solve issues related to devices.


• Build a very good understanding of the billing cycle for the services provided.


• Collaborating with developers to ensure the right technical knowledge that will help you in day-

day work.


• Build custom solutions for Data conversions as and when required


• Build support metrics and add meaningful findings to refine/rebuild our processes and systems

involved


• Be thoughtful of automation as much as possible and submit ideas to Product teams to smoothen

the Implementation overheads.


• Collaborating with quality assurance teams to understand different flows of the product.


• Solid grasp of CareStack's data stores which are associated with Imaging modules.


• Proficient comprehension of rival Imaging systems data stores for informed decision-making.


• Analytical skills to comprehend the implementation process and convert manual tasks into

automation solutions.


• Good analytical skills to analyze Data Conversion issues and be ready to build custom technical

solutions (as and when required)


• Build a cohesive work environment with your peers, mentors and higher ups to work and learn

together and achieve your professional goals

  • Technical Support Engineer

    1 week ago

    Thiruvananthapuram, Kerala, India Resmed Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionThe primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and...

  • Technical Support Engineer

    2 days ago

    Thiruvananthapuram, Kerala, India Jobseekerspage Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DomainIT-hardware and NetworkingJob DescriptionExperience Required:Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.Key Responsibilities:Identifying customers' requirements and onboarding customers with our no-code...

  • Customer Support Manager

    4 days ago

    Thiruvananthapuram, Kerala, India Hyve Sports Pvt Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    The Customer Support Manager will be responsible for overseeing customer support operations, ensuring high service quality, managing cataloging and product listings, and maintaining strong coordination between customers, internal teams, and marketplace platforms. The role requires excellent communication, leadership, and process management skills to deliver...

  • Software Support Engineer

    1 week ago

    Thiruvananthapuram, Kerala, India Kritisoft Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Providing Technical support and Software support services on Angular JS ProjectsMust have experience in providing Software support for Software ProductsJob Types: Full-time, PermanentPay: ₹12, ₹25,000.00 per monthApplication Deadline: 25/10/2025Expected Start Date: 15/10/2025

  • Conference Production Assistant

    5 days ago

    Thiruvananthapuram, Kerala, India Fextons Full time ₹ 25,00,000 - ₹ 75,00,000 per year

    At Fextons, we design and deliver world-class executive summits across Africa and Asia. To support our rapidly expanding portfolio, we are looking for a Conference Production Assistant who can operate with precision, professionalism, and a service-first mindset.What You'll OwnSpeaker & Delegate CoordinationCommunicate with senior-level executives, confirm...

  • Customer Support Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India Clean Blast International LLC Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the RoleWe are looking for a proactive and customer-focusedCustomer Support Specialistto join our team in Trivandrum. The ideal candidate will act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesHandle customer inquiries via phone, email, and...

  • Product & Pricing Consultant III

    2 days ago

    Thiruvananthapuram, Kerala, India Zafin Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The  Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.  What will you do? Requirement analysis and solution assessment: Collaborate with stakeholders to gather and analyze business requirements. Assess potential solutions and propose recommendations that...

  • Customer Support Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time ₹ 12,000 - ₹ 18,000 per year

    Experience Level: Freshers / 0–1 YearJob Type: Full-TimeWorking Days: 6 per weekWorking Hours: 8 hours per day (Rotational Shifts – weekly allocation)Job SummaryWe are looking for a proactive and detail-oriented Customer Support Executive to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving...

  • Lead Product Analyst

    2 days ago

    Thiruvananthapuram, Kerala, India Finastra Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...

  • Cloud Support Engineer

    1 week ago

    Thiruvananthapuram, Kerala, India SADA, An Insight company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join SADA, An Insight Company as a Cloud Network Support EngineerYour Mission:As a Cloud Network Support Engineer at SADA, your mission is to ensure our customers' support issues are handled effectively, with a primary focus on Google Cloud Platform's networking services. You will work with highly skilled support engineers to provide expert-level solutions...