Associate Director

1 week ago

Chennai Thiruvananthapuram, India Prochant Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview:

We are seeking a seasoned professional with 15+ years of experience in RCM operations. The

Associate Director will be responsible for overseeing large-scale operations, driving strategic

initiatives, enhancing client partnerships, and leading high-performing teams to achieve operational excellence.

Key Responsibilities:

  • Lead and manage end-to-end RCM operations for US healthcare clients.
  • Drive strategic initiatives to improve efficiency and reduce operational costs.
  • Ensure delivery excellence, quality, and compliance with client requirements.
  • Build and maintain strong client relationships, ensuring SLAs and KPIs are consistently met.
  • Mentor, coach, and develop managers and senior leaders within the team.
  • Collaborate with senior leadership to align operational goals with business objectives.

Key Skills & Competencies:

  • In-depth knowledge of US healthcare RCM processes and regulations.
  • Proven experience in managing large-scale operations (500+ FTEs preferred).
  • Strong client engagement, stakeholder management, and communication skills.
  • Expertise across AR, billing, collections, denial management, and compliance.
  • Track record of driving process improvement and implementing best practices.
  • Exceptional leadership, strategic thinking, and decision-making capabilities.

Qualifications:

  • Graduate / Postgraduate in any discipline.
  • 15+ years of RCM operations experience with at least 7+ years in leadership roles

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