Associate Director

4 days ago

Chennai, India Celcom Solutions Full time

Job Title:
Associate Director / Director - Delivery

Employment Type:
Full time

Location:
Onsite – Bangladesh -Dhaka (2 years)

About Celcom

Celcom is a trusted technology partner with over a decade of experience delivering high-quality services to global clients. As a market leader in the Telecom domain with a strong focus on BFSI, we specialize in Greenfield Implementations, Transformations, and Managed Services.

An ISO 9001:2015 certified company, we provide Implementation, Consulting, Digital Transformation, Testing, and Data Services for the Oracle BSS/OSS product stack. Founded in 2010 in the UK and with a regional office in Chennai, India, Celcom has a global presence across APAC, MENA, the Middle East, and the UK.

We empower organizations with industry-specific solutions that drive innovation, streamline operations, and achieve digital excellence.

Role Overview

The Service Delivery Associate Director / Director will be responsible for leading and managing end-to-end service delivery for telecom solutions, ensuring exceptional quality, adherence to SLAs, and strong client satisfaction. This role demands deep telecom domain expertise, proven leadership skills, and the ability to drive operational excellence.

Key Responsibilities

  • Client Relationship Management:

Act as the primary point of contact for all service-related matters.

Build and maintain strong, long-term client relationships.

  • Service Delivery Leadership:

Take full accountability for service delivery performance and customer satisfaction.

Drive service governance across development, testing, and operations projects.

Ensure services are delivered on time, within budget, and aligned with quality standards.

  • Process Optimization:

Define, implement, and continuously improve service delivery processes to enhance efficiency and effectiveness.

Monitor KPIs and SLAs, identifying and addressing areas for improvement.

  • Issue & Escalation Management:

Identify, communicate, and resolve service-related issues and escalations promptly.

  • Performance Reporting:

Provide stakeholders with regular updates and reports on service delivery performance.

  • Customer Feedback & Continuous Improvement:

Gather and analyze customer feedback to drive service enhancements.

Contribute to the design and execution of service delivery strategies and initiatives.

Qualifications & Skills:

Any Degree

Strong track record in managing large-scale service delivery engagements in the telecom domain.

In-depth knowledge of the Telco BSS and OSS ecosystem.

Proven leadership, stakeholder management, and communication skills.

Ability to work in a dynamic environment and manage cross-functional teams.

Experience in service governance, process improvement, and performance optimization.

Experience:
15–17 years overall experience, including a minimum of 5+ years in Service Delivery management.

Industry Focus:
Strong expertise in the Telco BSS/OSS ecosystem is
mandatory
.

  • Urgent Associate Director

    1 week ago

    Chennai, Tamil Nadu, India Vellstone Full time

    Job Title Associate Director - Sales Financing Leasing Location Chennai Experience Minimum 8 years We re looking for dynamic professionals to join our leadership sales team as an Associate Director across key cities in India The ideal candidate will have deep expertise in financing solutions and a strong relationship network with mid-market...

  • Director/ Associate Director

    2 weeks ago

    Chennai, Tamil Nadu, India Medvance Health Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    CURRENT OPENING:ASSOCIATE DIRECTOR/ DIRECTOR - MEDICAL CODING OPERATIONSPreferably multispecialty coding or either ED/ER or EM or Surgery technical expertiseShould be from relevant healthcare medical coding industryAny one relevant Medical coding certification is mandatoryClient handling experienceWillingness to stretch and handle pressure when requiredAbout...

  • Director/ Associate Director

    4 days ago

    Chennai, India Medvance Health Full time

    CURRENT OPENING: ASSOCIATE DIRECTOR/ DIRECTOR - MEDICAL CODING OPERATIONS Preferably multispecialty coding or either ED/ER or EM or Surgery technical expertise Should be from relevant healthcare medical coding industry Any one relevant Medical coding certification is mandatory Client handling experience Willingness to stretch and handle pressure when...

  • Associate Art Director

    2 weeks ago

    Chennai, Tamil Nadu, India RRD Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Are you an experienced creative powerhouse with over 8 years in publishing, along with a talent for mentoring, strategy, and impactful design? We are on the lookout for an Associate Art Director who can:- Enhance creative capabilities across various teams- Foster innovation in marketing, presentation, and illustration design- Collaborate with operations and...

  • Associate Art Director

    4 days ago

    Chennai, India RRD Full time

    Are you an experienced creative powerhouse with over 8 years in publishing, along with a talent for mentoring, strategy, and impactful design? We are on the lookout for an Associate Art Director who can:- Enhance creative capabilities across various teams- Foster innovation in marketing, presentation, and illustration design- Collaborate with operations...

  • Associate Director

    3 weeks ago

    Chennai, Tamil Nadu, India Conviction HR Private Limited Full time

    We are hiring for the BIG4 Consulting Firm for Chennai LocationDesignation: Associate Director -Automobile Procurement for a BIG FOURMandates (Deal Breakers):- VA/VE Strategy (Value Engineering- Cost Reduction) for multiple categories.- Automobile industry in Sourcing & Procurement.- Exposure in Direct Buying in Auto industry.- Implementing procurement...

  • Associate Director

    2 weeks ago

    Chennai, Tamil Nadu, India INTEGRATED PERSONNEL SERVICES LIMITED Full time

    ResponsibilitiesAssociate Director Operations & Delivery (South) - Industry IOT , Smart- cityThis role will support Head of operations in achieving operational targets, ensuring seamless delivery of customer commitments, driving process improvements, and fostering strong customer relationships. The role also involves coaching teams, driving profitability,...

  • Associate Director

    2 weeks ago

    Chennai, Thiruvananthapuram, India Prochant Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role Overview:We are seeking a seasoned professional with 15+ years of experience in RCM operations. TheAssociate Director will be responsible for overseeing large-scale operations, driving strategicinitiatives, enhancing client partnerships, and leading high-performing teams to achieve operational excellence.Key Responsibilities:Lead and manage end-to-end...

  • Associate Director of Events

    3 weeks ago

    Chennai, Tamil Nadu, India Hyatt Regency Chennai Full time

    Job DescriptionWe are a leading organization in the events industry, dedicated to creating memorable experiences. Our mission is to innovate and inspire through exceptional event management, fostering a culture of collaboration and creativity.About the RoleThe Associate Director of Events will play a pivotal role in overseeing the planning and execution of...

  • Associate Procurement Director

    2 days ago

    Chennai, India Hire Rightt - Executive Search & HR Advisory Full time

    We are hiring an experienced Associate Director – Procurement to lead strategic procurement, sourcing, and logistics operations for a global organization. This is a high-impact leadership role, responsible for driving procurement transformation, vendor excellence, and cost optimization, while managing senior cross-functional stakeholders worldwide. Key...