Associate Director

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Position TitleAssociate Director-IT Infra and Operations

FunctionIT Infra and Operations

LocationChennai preferred. Open for NCR/Hyderabad

Shift Timings03:00 PM to 12:00 AM IST

The Associate Director Network Operations will lead the design, implementation, and management of a robust network infrastructure to support the organization's operations. This role involves strategic planning, operational oversight, and leadership to ensure the performance, scalability, and security of network systems. The individual will also manage a high-performing team, vendor relationships, and contribute to the alignment of network services with organizational goals.

Key Responsibilities:

Network Operations Management:

- Oversee the day-to-day operations of the enterprise network infrastructure, including LAN/WAN, wireless, voice, and security systems.
- Ensure maximum network uptime, performance, and reliability through proactive monitoring and issue resolution.
- Develop and implement operational best practices and policies to enhance efficiency and security.

Leadership and Team Management:

- Lead and mentor a team of network engineers and administrators to achieve operational excellence.
- Foster a collaborative and high-performance culture within the network operations team.
- Manage workload prioritization, performance evaluations, and professional development of team members.

Strategic Planning and Execution:

- Collaborate with senior leadership to develop and execute the network infrastructure roadmap in alignment with business objectives.
- Identify emerging technologies to enhance network capabilities and recommend upgrades or improvements.
- Plan and execute large-scale network projects, such as data center migrations, WAN transformations, and SD-WAN implementations.

Vendor and Stakeholder Collaboration:

- Manage relationships with vendors and service providers, ensuring SLAs are met and costs are optimized.
- Work with cross-functional teams to align network solutions with business and IT goals.
- Act as an escalation point for critical network issues and collaborate with stakeholders to resolve them.

Security and Compliance:

- Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems.
- Ensure compliance with industry standards, regulations, and organizational policies.
- Conduct regular network audits and risk assessments.

Budgeting and Reporting:

- Prepare and manage the network operations budget, ensuring cost-effective solutions and resource allocation.
- Provide regular reports and updates to senior leadership on network performance, incidents, and initiatives.

Qualifications andSkills:- Educational Background:
- Bachelors degree in Computer Science, Information Technology, or a related field (Masters preferred).

Professional Experience:

- 10+ years of experience in network operations, with at least 3 years in a leadership role.
- Strong expertise in enterprise-level networking technologies (Cisco, Juniper, Palo Alto, etc.)

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