Team Lead

2 days ago

Chandigarh, Chandigarh, India Lookmyticket Tours & Travels Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,80,000 per year

We are looking for a highly motivated and experienced Team Lead (Ex India) to manage and guide a team of travel executives handling outbound (Ex-India) travel processes. The role requires strong leadership, sales acumen, and process knowledge to ensure smooth operations, excellent customer service, and achievement of business targets.

Key Responsibilities:

  • Lead, manage, and motivate a team of travel consultants handling Ex-India (outbound) travel bookings.
  • Ensure the team meets sales targets, service levels, and productivity goals.
  • Handle escalated customer queries, resolve complaints, and ensure customer satisfaction.
  • Provide coaching, training, and performance feedback to team members.
  • Monitor daily operations including flight bookings, hotel reservations, holiday packages, and visas.
  • Coordinate with management to implement new strategies and improve processes.
  • Maintain MIS reports, analyze performance, and identify areas for improvement.
  • Ensure adherence to company policies, quality standards, and compliance guidelines.
  • Work closely with cross-functional departments (ticketing, accounts, sales, customer service) for smooth operations.

Key Skills & Competencies:

  • Strong knowledge of outbound travel processes (Ex-India).
  • Excellent leadership, people management, and communication skills.
  • Hands-on experience with GDS (Amadeus / Galileo / Sabre) and online booking tools.
  • Problem-solving ability with a focus on customer-first approach.
  • Target-driven, analytical, and process-oriented mindset.
  • Ability to work in fast-paced & high-pressure environments.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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