Project Coordinator

Our Company

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job Description:

Primary Responsibilities:

The L2-L3 Data Protection Administrator is responsible for the day-to-day support of the data protection environment for the assigned customer account(s).

Monitor the data protection environment following established guidelines.

Perform health checks of the data protection application and infrastructure environments.

Perform data protection incident troubleshooting and mitigation actions.

Open and manage 3rd-party support tickets for end-to-end data protection incident management.

Coordinate work with 3rd party vendors and Hitachi Vantara support teams.

Execute data protection restores for assigned customer accounts.

Handle data protection configuration changes under established guidelines.

Implement change requests following ITIL best practices.

Monitor incident and service request ticket queues and work on assigned tickets.

Provide daily, weekly and monthly operations metrics/reports to the Service Delivery Manager.

Execute and deliver reports to Hitachi and to approved representatives for the assigned account(s).

Create and modify support documentation for the data protection environment following established guidelines.

Follow the established policies, procedures and practices defined by HitachiVantara.

Identify and provide suggestions on continuous improvement initiatives within the assigned account(s).

Required Skills:

At least 5 years of IT support / administrative experience.

At least 3 years of experience with commercial data protection application/infrastructure environments: CommVault or Netbackup

Working knowledge of data protection best practices

Administrative knowledge of storage systems, SAN, network systems, computing systems and virtualized environments.

Basic administrative knowledge on data protection infrastructure including VTL, tape libraries, backup appliances

Basic administrative knowledge of operating systems and database systems

Working knowledge of commercial service management tools for incident, problem and change.

Basic understanding of ITIL process (Change, Incident and Problem Management).

Education:

Bachelor's Degree or equivalent in Information Technology or other related technology fields of study.

ITIL Certification –preferred but not mandatory.

About us

We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.