Customer Success Manager 12 PM

1 day ago

SirhindFategarh, India Lytegen Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are seeking an experienced and customer-focused Customer Success Manager to lead our customer service team in the solar energy sector. The ideal candidate will ensure our customers have a seamless experience from installation to long-term service, helping build trust and loyalty in our renewable energy solutions.

Key Responsibilities:
  • Lead and manage the customer service team, ensuring prompt and professional support.
  • Enhance the customer journey by providing guidance and resolving escalations.
  • Monitor customer satisfaction, retention, and service quality metrics.
  • Collaborate with operations, sales, and technical teams to address customer concerns.
  • Develop strategies to improve customer engagement and long-term relationships.
  • Educate customers on solar solutions, processes, and post-installation support.
Requirements:
  • Prior experience in Customer Success / Customer Service / Account Management.
  • Experience in the solar or renewable energy industry is highly preferred.
  • Strong leadership, communication, and problem-solving skills.
  • Customer-first mindset with ability to manage escalations.
  • Comfortable working 12 PM – 9 PM Pacific, 6 days a week.

Opportunity to lead customer success in a growing solar company.

Growth-oriented and supportive work environment.

Chance to contribute to a sustainable future through renewable energy.

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