
Dispatch Specialist-Dispatch Coordinator
5 days ago
Position: Dispatch Specialist
Total Exp: Fresher
Communication: Good
Qualification: Any Graduate/ If undergraduate-excellent coms
Notice Period: Immediate
Shifts: 24/7 Rotational
Location: Gurgaon
Mode of work: Work from home (But once in 3 months they have to visit Gurgaon office. Please note that, when they visit the location,
they will be responsible for their travel and accommodation arrangements)
Job Description – Dispatch Specialist
We are seeking a proactive and organized Dispatch Coordinator / Triage Executive to manage and monitor service tickets in a fastpaced, 24x7 support environment. The ideal candidate will be responsible for tracking, assigning, and escalating support tickets and client issues, ensuring efficient resource utilization
Principal Responsibilities
∙ Keep a track of all the tickets and assign them to the engineers available in the present shift
∙ Keep a track of ongoing tickets & follow ups
∙ Assign the follow up to the engineers as per the roster
∙ Raise an alarm in the IM once a chat is received on our Chat tool
∙ Queue monitoring
∙ Raise an alarm in the IM if there are no available engineer to pick up the call
∙ Create tickets for all incoming issues by the clients
Behavioral Skills
Should have positive working approach
Excellent Communication skills
Quick decision maker and fast learner
Experience in handling multiple tasks
Very organized and team player
Result Oriented & able to deliver within timelines
Technical Skills
1 Strong knowledge of Outlook
2 Basic knowledge of OneDrive and exchange
3 Should be able to Set calendar/Meetings in Outlook
Eligibility Criteria
Should have 6 – 12 Months of Work experience
Willing to Work in 24x7 Work Environment
Prior experience of dispatch or triage work will be preferred
Job Type: Full-time
Pay: ₹200, ₹250,000.00 per year
Education:
- Bachelor's (Preferred)
Experience:
- Dispatch Specialist : 1 year (Preferred)
Work Location: Remote
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