Dispatch Specialist-Dispatch Coordinator

5 days ago


Remote, India Semperfi Solutions and Services Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Position: Dispatch Specialist

Total Exp: Fresher

Communication: Good

Qualification: Any Graduate/ If undergraduate-excellent coms

Notice Period: Immediate

Shifts: 24/7 Rotational

Location: Gurgaon

Mode of work: Work from home (But once in 3 months they have to visit Gurgaon office. Please note that, when they visit the location,

they will be responsible for their travel and accommodation arrangements)

Job Description – Dispatch Specialist

We are seeking a proactive and organized Dispatch Coordinator / Triage Executive to manage and monitor service tickets in a fastpaced, 24x7 support environment. The ideal candidate will be responsible for tracking, assigning, and escalating support tickets and client issues, ensuring efficient resource utilization

Principal Responsibilities

∙ Keep a track of all the tickets and assign them to the engineers available in the present shift

∙ Keep a track of ongoing tickets & follow ups

∙ Assign the follow up to the engineers as per the roster

∙ Raise an alarm in the IM once a chat is received on our Chat tool

∙ Queue monitoring

∙ Raise an alarm in the IM if there are no available engineer to pick up the call

∙ Create tickets for all incoming issues by the clients

Behavioral Skills

  1. Should have positive working approach

  2. Excellent Communication skills

  3. Quick decision maker and fast learner

  4. Experience in handling multiple tasks

  5. Very organized and team player

  6. Result Oriented & able to deliver within timelines

Technical Skills

1 Strong knowledge of Outlook

2 Basic knowledge of OneDrive and exchange

3 Should be able to Set calendar/Meetings in Outlook

Eligibility Criteria

  1. Should have 6 – 12 Months of Work experience

  2. Willing to Work in 24x7 Work Environment

  3. Prior experience of dispatch or triage work will be preferred

Job Type: Full-time

Pay: ₹200, ₹250,000.00 per year

Education:

  • Bachelor's (Preferred)

Experience:

  • Dispatch Specialist : 1 year (Preferred)

Work Location: Remote


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