Embedded Customer Success Manager

1 day ago

Bengaluru, Karnataka, India Workato Full time US$ 90,000 - US$ 1,20,000 per year
Note: You are expected to work in sync with U.S. business hours (EST/PST). Responsibilities

Workato is seeking an exceptional Customer Success Manager to join our Embedded Business Unit, partnering with customers who integrate Workato into their core products—either as built-in features or complementary offerings. Reporting to the Director of Customer Success (Embedded), you will focus on driving high-impact outcomes across a portfolio of Growth segment customers.

  • Own and manage a portfolio of 30–40 customers as their dedicated CSM, with a focus on increasing platform consumption, deepening engagement, and growing retention rates.

  • Guide customers through every stage of their integration journey—from initial deployment and technical solution design to go-to-market (GTM) strategy and end-customer adoption.

  • Understand each customer's unique business objectives and success metrics, ensuring Workato's platform is leveraged to achieve their desired outcomes.

  • Drive adoption and value realization by helping customers unlock new business opportunities through connectivity to thousands of applications.

  • Manage your book of business to support Workato's net revenue retention and other key business metrics, ensuring mutual success.

  • Leverage data, tools, and technology to deliver value at scale through 1:many success programs, including custom group trainings, webinars, targeted video engagement, and tailored collateral.

  • Collaborate cross-functionally to develop strategic consulting, technical solutioning, and adoption plans that accelerate embedded integration product success.

We are looking for an ambitious CSM who thrives in a fast-paced environment and excels at strategic partnership, technical guidance, and driving scalable customer success programs.

Requirements Qualifications / Experience / Technical Skills

  • BS/BA or equivalent education

  • 3 years of experience in product management, consulting, or customer success

  • Experience with successful product development, launch, and growth

  • Background in business planning process development and evolution

  • Involvement in the development or execution of sales enablement strategies

  • Good understanding of the software development lifecycle

  • Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)

  • Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives

  • Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations

Soft Skills / Personal Characteristics

  • Excellent interpersonal, communication, and persuasion skills

  • Ability to take control of ambiguous situations and provide direction

  • Strong problem solving and analytical thinking skills

  • Excellent interpersonal, communication, and persuasion skills

  • Project Management and storytelling skills

  • Be a self-motivated team player who loves to drive impact beyond their current role

  • Grit and resilience to manage occasional tough & complex situations

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