Collections Manager

12 hours ago


Bhopal Ujjain Vadodara, India Hero Fincorp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Key Responsibilities:

  • Responsible for collection write off for the assigned territory.
  • Responsible for reviewing account allocations and collections targets by bucket to agencies
  • Regularly follow up with the default customers through a dedicated team
  • Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
  • Manage productivity by fixing productivity parameters, Agencies monitoring performance against set parameters and daily reviewing the same
  • Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise
  • Ensuring that detailed background and reference check has been done by agencies
  • Building relationships with key clients to ensure timely collections are made
  • Agency management with high level of integrity
  • Updating of feedback in collection module, updating of money receipts in collection module
  • System upload of trails and feedback and necessary entries by 100% coverage and timely updates and adhere and implement HFCL policies and process at Agencies
  • Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedback
  • Responsible for driving 100% compliance and shows high level of integrity
  • Responsible for maintaining hygiene, escalations management and compliances.
  • Compliance on code of conduct and monthly audits of vendors

Preferred candidate profile

  • Graduate or above
  • 2-4 years experience in field collections, preferred from NBFC/fintech or banking.
  • Strong leadership and team management capabilities.
  • Good communication, negotiation, and interpersonal skills.
  • Basic knowledge about collection software, CRM tools, and MS Office.
  • Data-driven with strong analytical and problem-solving skills.
  • Knowledge of RBI guidelines, NBFC regulations, and fair debt collection practices.
  • Ability to manage stress and multitask in a fast-paced environment.


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