Collections Manager
12 hours ago
Role & responsibilities
Key Responsibilities:
- Responsible for collection write off for the assigned territory.
- Responsible for reviewing account allocations and collections targets by bucket to agencies
- Regularly follow up with the default customers through a dedicated team
- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Manage productivity by fixing productivity parameters, Agencies monitoring performance against set parameters and daily reviewing the same
- Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise
- Ensuring that detailed background and reference check has been done by agencies
- Building relationships with key clients to ensure timely collections are made
- Agency management with high level of integrity
- Updating of feedback in collection module, updating of money receipts in collection module
- System upload of trails and feedback and necessary entries by 100% coverage and timely updates and adhere and implement HFCL policies and process at Agencies
- Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedback
- Responsible for driving 100% compliance and shows high level of integrity
- Responsible for maintaining hygiene, escalations management and compliances.
- Compliance on code of conduct and monthly audits of vendors
Preferred candidate profile
- Graduate or above
- 2-4 years experience in field collections, preferred from NBFC/fintech or banking.
- Strong leadership and team management capabilities.
- Good communication, negotiation, and interpersonal skills.
- Basic knowledge about collection software, CRM tools, and MS Office.
- Data-driven with strong analytical and problem-solving skills.
- Knowledge of RBI guidelines, NBFC regulations, and fair debt collection practices.
- Ability to manage stress and multitask in a fast-paced environment.
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