We Are Hiring Branch Collection Manager

2 days ago


Vadodara, Gujarat, India Mspire Ventures Full time ₹ 6,00,000 - ₹ 18,00,000 per year


Job Description:

We Are Hiring Branch Collection Manager ( Unsecured Loan) In Vadodara.

Job Title: Branch Collection Manager – Unsecured Loan
 
Responsibilities:
  • Supervise and manage a team of field and tele-calling collection executives.

  • Monitor daily collections and follow-ups for overdue unsecured loans.

  • Set targets for collection staff and track performance against KPIs.

  • Ensure timely follow-up and recovery of delinquent accounts.

  • Coordinate with legal teams on recovery through legal channels when required.

  • Analyze collection data to identify risk patterns and problem accounts.

  • Ensure compliance with regulatory guidelines and company policies.

  • Maintain MIS reports, recovery dashboards, and branch performance metrics.

  • Train and mentor team members for better efficiency and customer handling.

  • Resolve escalated customer issues with professionalism and tact.

Requirements:
  • Bachelor's degree (MBA preferred).

  • 4–6 years of experience in unsecured loan collections, with 1–2 years in a managerial role.

  • Strong leadership and team management skills.

  • Good understanding of the collections lifecycle and legal recovery process.

  • Excellent communication, negotiation, and analytical skills.

  • Proficient in MS Office and collection management tools.




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