customer support-logistic

5 days ago

Noida, Uttar Pradesh, India ASV Consulting Services Full time ₹ 30,000 - ₹ 35,000 per year

Job Title: Customer Care Executive

Location: B-06,H169, Sec.63 Noida

Company: ***** Solutions

Department: Customer Service / Logistics

Salary- 30K to 35K in hand

English must be excellent / fluent

domestic customer support but international voice / customer support candidates will be preferred or those whose grammar /pronunciation is excellent

Early Applicants will get the role

vacancy - 6

Job Overview:

We are seeking a Customer Care Executive to join our dynamic team within the logistics department. The ideal candidate will be responsible for providing exceptional service to customers, assisting with logistics-related queries, and ensuring smooth communication between the company, clients, and logistics partners.

Key Responsibilities:

Customer Support:

Act as the first point of contact for customers and provide support through phone.

Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.

Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.

Order Management:

Monitor and manage order status, delivery timelines, and ensure accurate documentation.

Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.

Assist customers with the return and exchange process if required.

Communication:

Effectively communicate shipment details, delays, and any logistical issues to customers, keeping them informed at every stage of the process.

Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.

Qualifications & Skills:

Education:

A bachelors degree in business, logistics, supply chain management, or a related field is preferred.

Graduation is mandatory.

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