Mass Urgent Hiring for Customer Support

23 hours ago

Noida, Uttar Pradesh, India SS TECH SERVICES Full time ₹ 3,00,000 per year

Job Title: Customer Support Executive – Shipping Department (Night Shift)

Location:
 Noida 62

Salary: Up to ₹30,000 In-Hand

Shift:
Night Shift (Both-Side Cab Provided)

Experience Required: Experience in US Process is Mandatory

Job Description:

We are seeking a Customer Support Executive to join our Shipping Department during the night shift. The ideal candidate must have prior experience in handling US-based customer support operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.

Key Responsibilities:

  • Handle inbound and outbound calls/emails related to shipping queries.
  • Coordinate with US-based customers, courier partners, and internal teams.
  • Resolve issues related to delayed, misplaced, or damaged shipments.
  • Maintain accurate records of all customer interactions and transactions.
  • Provide prompt and professional responses ensuring high customer satisfaction.
  • Track shipments and update customers proactively.

Requirements:

  • Prior experience in US customer support process
     is mandatory.
  • Strong verbal and written communication skills in English.
  • Familiarity with shipping/logistics processes will be an added advantage.
  • Ability to work in a night shift environment.
  • Good knowledge of MS Office tools and CRM systems.

Perks & Benefits:

  • Salary up to ₹30,000 in-hand
  • Cab facility provided both sides
  • Exposure to international work environment
  • Growth opportunities within the organization

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