Mass Urgent Hiring for Customer Support
2 days ago
Job Title: Customer Support Executive – Shipping Department (Night Shift)
Location:
Noida 62
Salary: Up to ₹30,000 In-Hand
Shift:
Night Shift (Both-Side Cab Provided)
Experience Required: Experience in US Process is Mandatory
Job Description:
We are seeking a Customer Support Executive to join our Shipping Department during the night shift. The ideal candidate must have prior experience in handling US-based customer support operations. The role involves managing shipment-related queries, resolving customer issues, and ensuring timely communication with logistics partners and clients.
Key Responsibilities:
- Handle inbound and outbound calls/emails related to shipping queries.
- Coordinate with US-based customers, courier partners, and internal teams.
- Resolve issues related to delayed, misplaced, or damaged shipments.
- Maintain accurate records of all customer interactions and transactions.
- Provide prompt and professional responses ensuring high customer satisfaction.
- Track shipments and update customers proactively.
Requirements:
- Prior experience in US customer support process
is mandatory. - Strong verbal and written communication skills in English.
- Familiarity with shipping/logistics processes will be an added advantage.
- Ability to work in a night shift environment.
- Good knowledge of MS Office tools and CRM systems.
Perks & Benefits:
- Salary up to ₹30,000 in-hand
- Cab facility provided both sides
- Exposure to international work environment
- Growth opportunities within the organization
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