Fieldforce Transformation Manager

7 days ago


Jaipur, Rajasthan, India Mahindra And Mahindra Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Fieldforce Transformation Manager (Service)

Responsibilities & Key Deliverables 1.Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan. 2.Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS 3.Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses 4.pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE 5.Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers. 6.Deployment of cluster trainers and their utilsation 7.Alignment of dealer and AO team on any new process roll out - digital and physical 8.Tracking the process adoption and sensitising RO team 9.OJT on some of the key process for better compliance 10. Sample RO audit alongwith CCMs to cover 100% dealers in a year ( min 2 joint audits with each CCM ) Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Critical Experience System Generated Core Skills Customer SensitivityService OrientationService Management System Generated Secondary Skills Consumer FocusDealer Relationship ManagementService Planning Experience LevelMid Level
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