Service Advisor

4 days ago


Turbhe Khurd Navi Mumbai Maharashtra, India O3Hire Full time ₹ 2,16,000 - ₹ 4,80,000 per year

Customer Interaction & Intake

  • Greet commercial clients and understand service needs for trucks, buses, or fleet vehicles.
  • Document vehicle issues, mileage, and service history accurately.
  • Explain service options, costs, and timelines clearly.

Job Scoping & Coordination

  • Liaise with technicians to assess job complexity and parts availability.
  • Prepare job cards and ensure accurate labor and parts estimates.
  • Schedule service appointments to optimize workshop capacity.

Service Execution & Follow-Up

  • Monitor job progress and proactively update customers.
  • Handle approvals for additional work and ensure timely invoicing.
  • Conduct post-service follow-ups to ensure satisfaction and resolve concerns.

Fleet & Warranty Management

  • Coordinate with fleet managers for bulk servicing and preventive maintenance.
  • Process warranty claims and liaise with OEMs or insurance providers.

System & Compliance

  • Use DMS/CRM tools to log service records and customer interactions.
  • Ensure compliance with safety, environmental, and regulatory standards.

Job Type: Full-time

Pay: ₹18, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • Service Advisor: 2 years (Preferred)

Work Location: In person


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