Associate - Customer Service - Gurugram

20 hours ago

Gurgaon, Haryana, India Canara HSBC Life Insurance Company Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Call Center Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Theyll be in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need

Responsibilities

  • Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner
  • Follow communication scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to retain products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Skills Required

  • Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time effectively
  • A good understanding of working with KPIs and their basic calculation.
  • Willing to work for 6 days a week and with 9:00 AM – 6:00 PM shifts.
  • University/college degree is required.

  • Customer Service Associate

    2 days ago

    Gurgaon, Haryana, India The Artarium Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...

  • Customer Associate

    19 hours ago

    Gurgaon, Haryana, India WNS Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Hiring for Customer Service Associate (Voice Process)5 Days Working2 Days OffRotational Shift and Rotational OffLocation - GurugramSalary in hand 30KWork from office profileQualification - Graduate and Undergraduate both can applyGraduate fresher can apply

  • Senior Associate

    20 hours ago

    Gurgaon, Haryana, India Wns Global Service PrivateLimited Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Company DescriptionWns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.Role DescriptionThis is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be...

  • Customer Success Associate

    4 days ago

    Gurgaon, Haryana, India PICKYOURHIRE Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title:Customer Success Associate – International ProcessLocation:GurugramSalary- 3 LPA LPAAbout the RoleWe are looking for a Customer Success Associate to provide high-quality voice support for an international process. You will handle client queries, provide technical assistance, and ensure excellent customer experience while maintaining global...

  • Associate - Research - Financial services - 2 years - Gurugram job in

    2 days ago

    Gurgaon, Haryana, India crescendo global Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description Position: Associate - Research - Financial Services (2 Years) Location: Gurugram Discipline: Banking & Financial Research Job Type: Permanent Contact Name: Parul Arora Contact Email: Job Reference: 68502 Published: About 10 hours ago Associate - Financial Services Industry (Banking/Insurance/Fintech 2 Years Gurugram) Gurugram,...

  • Customer Service

    2 days ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Join us as a Customer Service & Operations AssociateIn this customer centric role, well look to you as the first point of contact to provide outstanding service to our customers Joining our Reconciliation & Investigations team, youll be helping the bank to achieve its goals by dealing with all customer queries through to completion Hone...

  • International Customer Success Associate

    6 days ago

    Gurgaon, Haryana, India Swift Strategic Solutions Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Our technology services client is seeking multipleInternational Customer Success Associateto join their team on a Full Time basis. Below are further details about the role:Role: International Customer Success AssociateExperience: Fresher- 2 YearLocation: GurugramNotice Period: Immediate- 15 DaysJob Description:1 year in international customer supportGraduate...

  • Customer Service Associate

    2 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Operations Manager

    2 days ago

    Gurgaon, Haryana, India Kijiji Gurugram Full time US$ 60,000 - US$ 1,20,000 per year

    Company DescriptionKijiji Gurugram offers an Indo-African fusion dining experience with a rooftop ambiance that reflects the soul of the city. Known for its farm-to-glass mixology and affordable luxury. Join us to be a part of this exquisite dining journey.Role DescriptionThis is a full-time, on-site role for an Operations Manager located in Gurugram. The...

  • Customer Success Associate – L1

    20 hours ago

    Gurgaon, Haryana, India 10xgrowthaccelerator Full time ₹ 3,00,000 - ₹ 3,48,000 per year

    Job DescriptionWe are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.Key ResponsibilitiesAct as the first point of contact for international customers,...