Service Desk Technical Support Engineer

Job Title: Technical Service Desk Specialist We are seeking a highly skilled and motivated individual to join our team as a Technical Service Desk Specialist. This role is responsible for providing technical support to customers with complex solutions and complex SLA requirements in a 24/7 shift-based working environment. Key Responsibilities: Initiate...

Job Description: We are looking for a Service Desk Executive to provide first-level technical support to end-users. You will be responsible for troubleshooting basic IT issues, logging tickets, and ensuring timely resolution.Key Responsibilities:Handle incoming IT support calls, emails, and ticketsLog and track issues in the ticketing systemTroubleshoot...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

Job DescriptionHiresquad Resources is urgently seeking dynamic and articulate Service Desk Engineers to join our client's team. This is an excellent opportunity for individuals ready to kickstart their career in IT support. If you have excellent communication skills in both Hindi and English, and are looking for an immediate start, we encourage you to...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Primary Purpose of Position:The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

Job Description- Provide first and second-level technical support to end-users via phone, email, and remote assistance tools.- Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs.- Log, track, and manage incidents, service requests, and problem tickets in the ITSM tool.- Escalate complex technical issues...

Role Technical Support Service Desk L2Location PuneJob Summary Candidates with a minimum 1 to 2 years of IT Service Desk experience Those with technical knowledge and L1 troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts and or flexible shifts as per business requirement Years of experience needed 1 to...