Service Desk Technical Support Engineer

Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact for all IT-related...

Job DescriptionOverview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all...

Overview of 66degrees66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.Overview of roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues...

Role & responsibilitiesExpected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues efficiently.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support...

Job Title:Service Desk EngineerLocation:Pune, IndiaJob Type:Full-timeKey Responsibilities:Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems.Provide basic troubleshooting for hardware, software, network, and application issues.Accurately log all service requests, incidents, and resolutions...

Role & responsibilities - Ticket Management: Managing and prioritizing incoming support requests, known as "tickets," from users. This involves assigning tickets to the appropriate technical staff and monitoring their progress to ensure timely resolution.Customer Service: Acting as a liaison between users and the IT support team. They are responsible for...

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Primary Purpose of Position:The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the...

- Must be Ops Manager On papers in International BPO.- Experience in International Technical Voice Process is Mandatory.- Must be strong in Operations Matrices.- Over All Experience 7 Years.- Mode of Interview- Work From Office.- 7 years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial...

Position: IT Service Desk AnalystLocation: Pune (Onsite)Shift: 24x7 Rotational ShiftExperience Level: 1-3 yearsAbout the Role:We are looking for a dynamic and customer-focused Service Desk Analyst to join our IT team. The ideal candidate will be a tech-savvy individual with a strong understanding of Windows, macOS, Office 365, VPN, and MDM technologies. You...