Senior Customer Service Representative

7 days ago

Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary

We are looking for a proactive and detail-oriented Webinar Management Associate (CSR) to coordinate and manage our webinar programs end-to-end. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to drive engagement and deliver seamless webinar experiences for our attendees.

Key Responsibilities

  • Webinar Coordination
    : Plan, schedule, and execute webinars using platforms like Zoom, Microsoft Teams, or GoToWebinar.
  • Customer Engagement
    : Actively engage with registrants and attendees before, during, and after webinars to ensure a high-quality experience.
  • Technical Support
    : Provide live support during webinars to troubleshoot issues for attendees and presenters.
  • Communication
    : Send webinar invitations, reminders, and follow-up emails; manage attendee communications effectively.
  • CRM & Reporting
    : Maintain accurate records of registrants, attendees, and feedback using CRM tools and webinar analytics.
  • Collaboration
    : Work with marketing, sales, and product teams to align webinar content with customer interests and business goals.
  • Feedback & Improvement
    : Collect post-webinar feedback and recommend improvements to enhance future webinar effectiveness.

Qualifications

  • Bachelor's degree in any discipline (marketing, communications, or related preferred).
  • 1+ years of experience in customer support, event coordination, or webinar management.
  • Strong verbal and written communication skills.
  • Experience with webinar platforms (Zoom, Webex, etc.) and CRM tools (Salesforce, HubSpot, etc.).
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and manage time efficiently.
  • Strong customer-first attitude and problem-solving mindset.

Key Skills

  • Webinar Hosting & Management
  • Customer Service & Engagement
  • Communication & Presentation
  • CRM & Data Entry
  • Attention to Detail
  • Technical Troubleshooting

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