Agriculture Customer Support Executive

2 weeks ago

Mumbai, Maharashtra, India Bharat Intelligence Full time

Why this role exists

We organise reliable farm labour for horticulture (starting with Nashik's grape belt). Farmers get timely, skilled crews; workers get dignified, transparent jobs. We need a
Marathi-fluent support executive with hands-on agriculture exposure
to be the trusted voice between farmers, mukkadams (labour supervisors) and our field teams.

What you'll do

  • Farmer & Labour Helpline (Marathi-first):
    Handle inbound/outbound calls and WhatsApp for grape operations like pruning, shot tying, thinning, dipping, etc.
  • Booking orchestration:
    Convert validated requests into confirmed work orders; coordinate crew allocation with Field Ops; share reporting/SOPs.
  • Issue triage:
    Escalate absenteeism, quality disputes, transport delays, or accommodation issues to District/Field Ops; close the loop fast.
  • CRM hygiene:
    Log every interaction; tag crop, acreage, village/cluster, pruning/harvest window; maintain farmer and labour profiles.
  • Farmer education:
    Explain packages of practices, task windows, and labour readiness in
    clear Marathi
    aligned to the local horticulture calendar.
  • Season readiness:
    Run reminder cadences before pruning/harvest windows; nudge deposits and documentation.

Must-have (non-negotiable)

  • Fluent Marathi
  • Background in agriculture
  • Working knowledge of horticulture cycles
    (ideally grapes). You can converse with farmers about pruning windows and activity sequencing.
  • Comfort with tools:
    WhatsApp Business, basic CRMs, Google Sheets/Excel.

Nice to have

  • B.Sc. (Agri/Hort) or Diploma in Horticulture.
  • Experience with Nashik belt/FPCs, mukkadams, or labour contracting.
  • IVR/tele-support tools (e.g., Exotel), basic data entry speed, Marathi typing.
  • Prior customer support or telesales in agri services.

What we offer

  • Competitive pay + performance bonuses
  • Mission with measurable grassroots impact.
  • Rapid growth path into Team Lead / Head of Customer Support as we scale.

How to apply

Email

with:

  1. CV,
  2. 2-minute Marathi voice note
    explaining why are the right fit for this role. Subject:
    CSE (Agri) –

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