Clt Relationship Mgmt

7 hours ago

Bengaluru, Karnataka, India HSBC Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Clt Relastionship Mgmt- Supt

Business: Corporate and Instant Banking

Principal responsibilities

Impact on Business

Take measures to be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.Undertake proper utilization of the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language.

Customers / Stakeholders

Interfacing with wide variety of teams like SAFCA, middle office, Credit services, WMR, GLCM, GTRF etc. daily with solution-oriented mindset to overcome bottlenecks.Develop and maintain excellent professional relationship with all stakeholders.Act as one-stop shop to guide RM in holistic approach and revert with solution

Technical Skills & Teamwork

Act as a knowledge hub to the RSOs / RMs and management alike; with proven ability to resolve queries.Use the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language.Share knowledge and information to help build technical competence across the function.Could additionally be responsible for providing training and help to develop a team of global professionals.

Operational Effectiveness & Control

To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements.Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.

Management of Risk

Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations

Leadership & Teamwork 

Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions.Act as a knowledge hub to the RSOs / RMs and management alike; with proven ability to resolve queries.Share knowledge and information to help build technical competence across the function.Could additionally be responsible for providing training and help to develop a team of global professionals.

Qualifications:

Advanced knowledge of credit & lending and GLCM products. (E)Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)Proven ability to work well under pressure and prioritize competing demands. (E)Flexible approach to duties and hours of work. (E)Strong network across Business Services, Product, and central Operational Support TeamsMust be proactive and prepared to investigate issues of own initiative with the minimum of information.Ability to analyze large amounts of data efficiently, draw conclusions on what the data means, and actions required.Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.Self-Motivated, positive, and passionate individual with a solution-oriented mindset.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

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