Sr Mgr-Program Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Key Responsibilities:

• Drive goal setting and alignment with the leadership in alignment with wider organization goals.
• Lead the development and execution of internal communications and logistics for key events, business updates and other deliverables, including accountability for organizing staff meetings, town halls and off-sites.
• Support the organization in preparing strategic business reviews/presentations to senior stakeholders, such as, Business Unit Reviews, Top Program Deep Dives and Performance Reviews.
• Provide strategic planning and coordination support, including project management, template creation, process ideation, and analytical support in support of strategic initiatives as required; also monitor and report progress against key priorities.
• Create impactful presentations by identifying, gathering, synthesizing and assessing a variety of data.
• Assist in the day-to-day management of business planning and operational processes, including scorecards.
• Proactively develop strong network and working relationships with various constituents across the company to accomplish tasks on behalf of the team.
• Identify opportunities within the team and create plans to enhance communication, education and other areas to increase team productivity.
• Play an active leadership role in the team's Colleague Engagement Strategy.
• Help the team achieve compliance goals by coordinating and tracking related activities.
• Balance the management of day-to-day business priorities along with long-term strategic deliverables.

Minimum Qualifications

• The ideal candidate will be a highly motivated self-starter who is able to lead and deliver through ambiguity.
• The individual must be highly organized, culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve.
• Demonstrated strategic mindset and thought leadership towards long term goal planning, program management, and agile methodology.
• Ability to navigate and collaborate with internal and external stakeholders to build strong relationships and deliver value beyond traditional means.
• 8+ years of experience working as a cross functional program manager or project manager
• 8+ years' experience developing executive presentations, documents, etc. with advanced level MS PowerPoint, Excel, and Word skills.
• Experience in financial management and budgeting.
• Excellent written and verbal communication skills, including executive presence, with experience translating complex information and requirements into clear and actionable tasks.
• Ability to work well under pressure and adapt to changing circumstances.
• Ability to learn quickly and work proactively with minimal direction.
• Innovative and collaborative approach to problem solving and overcoming barriers.
• Insight and courage to challenge the status quo.
• Demonstrated relationship management skills with proven ability to influence without authority across departmental and geographic boundaries.
• Strong sense of integrity and ability to deal with issues and subject matter that requires considerable sensitivity, discretion and judgment.
• Bachelor's Degree required, preferably in Computer engineering or has equivalent work experience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.