Senior Manager- Program Management

Role Description:

Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services,

provided to customers and partners in over 220 countries and territories through six primary

consumer-facing brands - , KAYAK, priceline, , , and

OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the

world.

Overview:

Booking Holdings has recently established it's first Center of Excellence in India that will enable an effective Talent Strategy, promote efficiency & drive strong collaboration across it's portfolio of Brands

We are seeking a Senior Operations Leader in the India COE to support its Strategy & Operations function.

The ideal candidate will have solid experience assessing & executing operational transformation needs and developing the implementation strategy

The role will be responsible for executing operations & project management best practices that will ensure timely and quality deliverables through the evolution & growth of the COE.

The Operations Lead - COE plays a crucial role in supporting and facilitating the efficient functioning of the LT (leadership team). This position requires a highly organized and strategic individual with excellent communication and problem-solving skills. The Operations Lead works very closely with the COE Head and/or other senior leaders in the center, providing a bridge for smooth communication and coordination between various departments and stakeholders.

Key Responsibilities:

Overall the position will break down responsibilities as follows

• Running Strategic Projects ~50%; Building organizational capabilities ~30%; Leading team member (s) small team coaching developing ~20%
• Running Strategic Planning and Implementation (including process improvement): Collaborate with the leadership team to develop, communicate, execute, and sustain corporate strategic initiatives. Assist in the formulation and implementation of key organizational policies and objectives.
• Problem Solving and Decision Support: Act as a strategic advisor to the leadership team, providing input on critical business decisions. Anticipate challenges and proactively address issues that may impact organizational goals.
• Project manager for any one of our current portfolio of projects across organization. (e.g.

COE Onboarding Program Mgmt., Contract / procurement management, Cross functional process integrations, etc.).

• Responsibilities include all aspects of managing project lifecycle and applying relevant

process and knowledge areas to ensure successful delivery of projects (including

communications and change management). Oversee special projects and initiatives on behalf of the leadership team, tracking progress and ensuring deadlines are met.

• Building Organizational Capabilities. Beginning to apply lessons learned and organizational assets as inventory for other ongoing initiatives or business process improvement programs (creating tools and

templates for work plans, charters, Risk, Issue, Actions, Deliverables, change

management, requirements gathering, business cases, and executive reporting to name

a few)

• Information Management: Gather, analyze, and synthesize information to provide the COE Head and leadership team with comprehensive and actionable insights. Manage information flow and ensure that the leadership team is well-informed on key issues.
• Communication and Liaison: Serve as a primary point of contact for internal and external stakeholders, maintaining effective communication channels.Prepare and deliver executive-level communications, including reports, presentations, and speeches.
• Team leadership and development- Managing, mentoring and coaching Sr/Project Managers, Sr/Operations analysts, etc.

Scope of Work

The scope of work currently defined is as follows. However, the scope will evolve and the Operations Lead is expected to take on additional roles and responsibilities as the organization evolves

• COE Transition & Program Mgmt

• Enables New Businesses onboarding to the COE

• Takes a strategic view of the performance of each of the teams and manages the cadence and relationships through Business Performance & Ops reviews
• Improves the Ease of doing business index and hence increase the strategic value of COE for the Business / Brands

• Workplace Operations

• Facilities - improve both operational and cost efficiency

• Transport - improve both operational and cost efficiency
• Travel - Improve and provide world class employee experience at best cost

• Events

• Social & Sustainability Events

• COE Employee Engagement Events
• Year End Event

• Procurement & Contingent Workforce mgmt.

• Drive scope and cost negotiations for Non-HC procurement process & governance

• Develop strategic relationship & contracts with vendors who would provide Contingent workforce solutions for short term and strategic requirements

• Cross Functional Process Integration

• Help in establishing new processes which require cross functional collaboration

• Risk & Controls Framework - making sure COE functions are compliant and there are no Significant Deficiencies
• Internal Audits - Drive the preparation and collaboration for the Internal Audit

• COE Value Office

• Provide Reporting & Analytics for COE which improves visibility and improves decision making

• Assists COE Lead and Global PMO Lead to prepare and present Business cases for new functions
• Helps define, drive and refine the COE Value Proposition

Qualifications:

• At least 15+ years of experience heading Strategy & Operations of large size businesses or and / or multi-national companies centers in India especially COEs structures.
• At least 5 years of solid business experience leading global strategic initiatives, within a shared services environment. Preference with experience of being part of an operations team which helped set up a COE of a large multinational company in India
• At least 5 years of proven experience in a leadership or managerial role.
• Bachelor's degree in business, management, or a related field; MBA or equivalent preferred.
• Ability to work successfully with consulting teams and strategic partners to maximize value and accelerate change. Experience operating in, and driving alignment and consensus in a complex and matrix environment
• Exceptional communication and interpersonal abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent organizational and multitasking skills.
• Experience working with global teams, capable of bringing together stakeholders, to
• align requirements and drive improvements
• Proven ability to interact with and influence peers and senior management in a
• complex, geographically dispersed organization
• Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment