Associate Govt Contract Mgmt

About CleanHarbors:

Clean Harbors Inc. ) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Government Contract Admin

Shift Timings: 6:00 PM to 3:00 AM - Should be willing to work from the office.

Role Brief: The Government Contract Admin is responsible for managing and coordinating the post-submission process of government bids. Once a bid is submitted, the Admin tracks the results, communicates with the government point of contact, and updates the branch with the award details. They also handle customer feedback, business retention tasks, and maintain comprehensive records for contracts, bid packets, and renewals.

Job Description: The roles and responsibilities include, but may not be limited to:

• Bid Submission Follow-Up:

•Coordinate with government points of contact to check if bid results have been announced.

•If the bid is lost, share the details and additional information with the branch.

•If the bid is awarded, update the branch with service requirements and guidelines for service execution and invoice generation.

• Customer Coordination & Feedback:

•Reach out to customers to gather feedback on their satisfaction with the services provided.

•Address and resolve any customer issues or concerns to ensure customer satisfaction.

•Work on business retention by managing contract renewals and maintaining customer relationships.

• Database & Documentation Management:

•Maintain a comprehensive database of final bid packets, contracts, award notices, and related documents.

•Track renewals and maintain reports related to the contract lifecycle.

•Keep records of customer feedback and ensure database is timely updated

• Contract Management & Coordination:

•Handle any customer requests for additional information or documents during the contract term.

•Coordinate with branches to ensure contracts are set up correctly in the system and ensure compliance with service and price management guidelines & Manage customer PO requests and invoice/billing issues.

Education, Qualifications, and Skills:

• Experience:

•0-1 years of experience in contract administration, customer service, or similar roles or freshers specialized in commerce.

•Prior experience with government contracts, award management, or working with Salesforce is preferred.

• Education:

•Graduate/Postgraduate degree in any stream.

• Skills:

•Strong attention to detail and organizational skills.

•Good verbal and written communication skills.

•Ability to multitask and prioritize effectively, ensuring timely completion of tasks.

•Ability to work independently and coordinate with various teams and branches.

•Problem-solving skills, especially in handling customer issues and invoice/billing concerns.

•Experience with Salesforce or other CRM systems is preferred.

•Ability to manage customer relationships and provide exceptional customer service