Community Forum Specialist

2 weeks ago

Pune, Maharashtra, India Tudip Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies' careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees' needs, and creating a success story to remember.

  • Community Engagement: Proactively engage with forum members by responding to questions, comments, and inquiries in a timely and helpful manner. Foster a welcoming and inclusive atmosphere that encourages participation and collaboration.
  • Content Creation: Generate engaging and relevant content for the forum, including discussion topics, polls, announcements, and educational resources. Curate and share external content that is valuable to the community.
  • Moderation: Monitor forum activity to ensure compliance with community guidelines and policies. Address any violations of the forum rules promptly and professionally. Take appropriate action, such as editing or removing content, issuing warnings, or escalating issues to management if necessary.
  • Community Building: Develop and implement strategies to grow and diversify the forum community. Encourage member participation and facilitate connections between members with similar interests or goals.
  • Feedback Collection: Gather feedback from forum members regarding their experience, preferences, and suggestions for improvement. Use this feedback to identify areas for enhancement and implement changes to optimize the community platform.
  • Analytics and Reporting: Track key metrics related to forum engagement, participation, and sentiment. Generate regular reports to evaluate the effectiveness of community engagement efforts and identify opportunities for growth.

Requirements:

  • Strong Communication Skills: Excellent written communication skills with the ability to convey information clearly and concisely. Comfortable engaging with individuals from diverse backgrounds and perspectives.
  • Passion for Community Building: Genuine interest in fostering online communities and creating spaces for meaningful interaction and collaboration.
  • Problem-Solving Abilities: Ability to handle challenging situations and diffuse conflicts diplomatically. Proactive in addressing issues and finding creative solutions to improve the community experience.
  • Moderation Experience: Prior experience with online community moderation and forum management preferred. Familiarity with forum software and moderation tools is a plus.
  • Tech-Savvy: Comfortable using technology and online platforms. Proficiency in basic computer skills and familiarity with social media platforms, forums, and online communities.
  • Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

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